Private Jet Flight Attendant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Private Jet Flight Attendant

1. Safety and Emergency Procedures

KRA: Ensuring the safety of passengers during flights by following and implementing emergency procedures effectively.

Short Description: Safety and emergency protocol adherence.

• KPI 1: Completion of regular safety training.
• KPI 2: Emergency response time during drills.
• KPI 3: Passenger satisfaction with safety measures.
• KPI 4: Compliance with aviation safety regulations.

2. Customer Service and Passenger Comfort

KRA: Providing excellent customer service and ensuring passenger comfort throughout the flight duration.

Short Description: Passenger satisfaction and comfort.

• KPI 1: Passenger feedback ratings on service quality.
• KPI 2: On-time delivery of requested amenities.
• KPI 3: Handling passenger complaints effectively.
• KPI 4: Number of repeat customers due to service experience.

3. Cabin Maintenance and Presentation

KRA: Maintaining the cleanliness, organization, and aesthetic appeal of the cabin interior.

Short Description: Cabin hygiene and presentation.

• KPI 1: Regular inspection and cleaning schedule adherence.
• KPI 2: Feedback on cabin appearance from passengers.
• KPI 3: Inventory management for cabin supplies.
• KPI 4: Compliance with cabin presentation standards.

4. Food and Beverage Service

KRA: Managing and serving food and beverages to passengers in a timely and professional manner.

Short Description: In-flight catering service.

• KPI 1: Accuracy of meal orders and dietary restrictions.
• KPI 2: Timeliness in serving meals and beverages.
• KPI 3: Quality feedback on food and beverage options.
• KPI 4: Inventory control for onboard refreshments.

5. Communication and Coordination

KRA: Maintaining clear communication with the flight crew and coordinating tasks effectively for seamless operations.

Short Description: Team collaboration and coordination.

• KPI 1: Responsiveness to pilot and crew instructions.
• KPI 2: Efficient communication during emergencies.
• KPI 3: Feedback on teamwork from crew members.
• KPI 4: Handling in-flight logistics smoothly.

6. Security Protocols Compliance

KRA: Ensuring compliance with security protocols and regulations for the safety of passengers and crew.

Short Description: Security procedure adherence.

• KPI 1: Successful completion of security training modules.
• KPI 2: Adherence to security screening protocols.
• KPI 3: Security incident response effectiveness.
• KPI 4: Compliance with aviation security guidelines.

7. Conflict Resolution and Diplomacy

KRA: Handling conflicts among passengers diplomatically and ensuring a peaceful and harmonious environment onboard.

Short Description: Conflict resolution and diplomacy skills.

• KPI 1: Number of conflicts resolved satisfactorily.
• KPI 2: Passengers’ feedback on conflict resolution approach.
• KPI 3: Maintaining a calm and composed demeanor during conflicts.
• KPI 4: Positive impact on overall passenger experience.

8. First Aid and Medical Assistance

KRA: Providing first aid and medical assistance to passengers in case of emergencies or health issues during flights.

Short Description: In-flight medical support.

• KPI 1: First aid certification renewal and training updates.
• KPI 2: Response time to medical emergencies.
• KPI 3: Passengers’ feedback on medical assistance provided.
• KPI 4: Collaboration with medical professionals for onboard emergencies.

9. Regulatory Compliance and Documentation

KRA: Ensuring all necessary regulatory documentation and records are maintained accurately and up to date.

Short Description: Regulatory paperwork and compliance.

• KPI 1: Completion of required training on aviation regulations.
• KPI 2: Accuracy and timeliness of documentation submissions.
• KPI 3: Compliance with aviation authority audits.
• KPI 4: Knowledge of updated regulatory changes in the aviation industry.

10. Continuous Improvement and Professional Development

KRA: Engaging in continuous learning, skill enhancement, and professional development to deliver exceptional service.

Short Description: Personal and professional growth.

• KPI 1: Participation in relevant training programs and workshops.
• KPI 2: Implementation of new skills in daily operations.
• KPI 3: Feedback from supervisors on performance improvement.
• KPI 4: Career progression within the aviation industry.