Types of Help Desk Software For Your Business

By Superworks

Help desk software tools are used to organize, manage, and respond to service-related requests.

What is help desk software?

Types of Help Desk Software

White Line

– Cloud-Based Help Desk – Self-Hosted Help Desk – Open-Source Help Desk – Enterprise Help Desk

Cloud-Based Help Desk

Cloud-based help desk is a SaaS (software as service), which is run on the server of the vendor.

Self-Hosted Help Desk

A self-hosted help desk is licensed, proprietary software that businesses buy for their own use.

Open-Source Help Desk

An open-source help desk is another well-known software that allows developers access to the source code.

Enterprise Help Desk

In a large organization or enterprise, an Enterprise Help Desk manages and resolves a wide range of issues.

Super HRMS- the best help desk software for quick resolutions