Help desk software tools are used to organize, manage, and respond to service-related requests.
– Cloud-Based Help Desk – Self-Hosted Help Desk – Open-Source Help Desk – Enterprise Help Desk
Cloud-based help desk is a SaaS (software as service), which is run on the server of the vendor.
A self-hosted help desk is licensed, proprietary software that businesses buy for their own use.
An open-source help desk is another well-known software that allows developers access to the source code.
In a large organization or enterprise, an Enterprise Help Desk manages and resolves a wide range of issues.