“Credit Controller Job Description”

All You Need To Know About A Credit Controller Job Description

What is a Credit Controller?

A credit controller is a key role in any organization whose responsibility encompasses the management of customer credit limits and accounts. The credit controller works to ensure that a company is receiving payments on time, as well as approving whether a customer should receive credit from the organization. Credit controllers come into contact with many parts of the organization, including sales staff, customer service staff, financial controllers, and senior management. It is essential that they stay organized and have strong communication skills.

Credit Controller Responsibilities Include:

• Reviewing customer payment histories and credit limits, and making any necessary recommendations
• Drafting and sending invoices to clients
• Negotiating delayed payment plans with customers
• Keeping updated records of customer accounts
• Reconciling customer accounts by monitoring payments and balances
• Maintaining accurate records and filing for all company accounts
• Resolving customer complaints in a timely manner

Job Brief:

• Ensure timely payments from customers
• Manage customer accounts and provide accurate customer information
• Understand and be able to explain laws related to customer debt collection
• Keep track of all customer records through filing and accounts databases
• Identify opportunities to expand credit limits

Responsibilities

• Analyze risk factors associated with new and existing customers
• Develop into an expert on company credit policies and processes
• Enforce company debt collection policies
• Keep informed on changes to debt collection laws and processes
• Calculate and thoroughly document financial risks
• Perform payment reconciliations and collect any overdue payments
• Maintain customer relationship management software for up-to-date customer information

Requirements and Skills:

• Bachelor’s degree in finance, accounting, business, or related field
• Excellent numerical and computational skills
• Strong organizational and problem-solving abilities
• Excellent interpersonal skills
• Proficient in Microsoft Office, particularly Excel
• Knowledge of ERP systems

Conclusion

Credit controllers play a key role in managing the financial security of an organization. They must be highly organized, have strong communication skills, and be highly knowledgeable on customer debt collection laws. With their skills, they ensure that invoices are sent out and paid on time, all customer records are up-to-date, and any overdue payments are collected as quickly as possible.