Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Account Administrator
1. Data Management
KRA: Responsible for accurate and secure management of account data to ensure data integrity.
Short Description: Ensuring data accuracy and security.
- 1. Data entry accuracy rate
- 2. Data security compliance score
- 3. Timeliness of data updates
- 4. Data retrieval efficiency
2. Customer Support
KRA: Providing excellent customer support to address account-related queries and issues promptly.
Short Description: Delivering exceptional customer service.
- 1. Average response time to customer queries
- 2. Customer satisfaction rating
- 3. First call resolution rate
- 4. Number of escalated issues
3. Account Analysis
KRA: Analyzing account data and trends to identify opportunities for growth and improvement.
Short Description: Driving account performance through analysis.
- 1. Account growth rate
- 2. Percentage of upsell opportunities identified
- 3. Account retention rate
- 4. Accuracy of account forecasts
4. Reporting & Documentation
KRA: Generating accurate reports and maintaining detailed documentation for account activities.
Short Description: Ensuring comprehensive reporting and documentation.
- 1. Report accuracy percentage
- 2. Documentation completeness score
- 3. Timeliness of report submission
- 4. Usage of standardized documentation formats
5. Process Improvement
KRA: Identifying inefficiencies in account management processes and implementing improvements.
Short Description: Enhancing operational efficiency.
- 1. Number of process improvements implemented
- 2. Time saved due to process enhancements
- 3. Cost reduction through process optimization
- 4. Employee feedback on process changes
6. Compliance Management
KRA: Ensuring compliance with all relevant regulations and policies in account administration.
Short Description: Upholding regulatory standards.
- 1. Compliance audit score
- 2. Number of compliance violations detected
- 3. Training completion rate on compliance policies
- 4. Timely implementation of compliance updates
7. Communication & Collaboration
KRA: Facilitating effective communication and collaboration with internal teams and clients.
Short Description: Fostering teamwork and cooperation.
- 1. Communication effectiveness rating
- 2. Number of successful cross-functional projects
- 3. Client feedback on communication quality
- 4. Collaboration impact on account outcomes
8. Training & Development
KRA: Continuous learning and development to enhance account management skills.
Short Description: Investing in professional growth.
- 1. Training participation rate
- 2. Skill improvement assessment scores
- 3. Application of new skills in account tasks
- 4. Employee satisfaction with training programs
9. Risk Assessment
KRA: Identifying and mitigating risks associated with account activities to protect organizational interests.
Short Description: Safeguarding against potential threats.
- 1. Risk assessment accuracy rate
- 2. Number of risk mitigation strategies implemented
- 3. Incident response time in risk events
- 4. Impact of risk management on account stability
10. Performance Evaluation
KRA: Conducting regular performance evaluations to assess account performance and set improvement goals.
Short Description: Enhancing account outcomes through evaluation.
- 1. Performance evaluation completion rate
- 2. Achievement of performance improvement targets
- 3. Employee feedback on evaluation process effectiveness
- 4. Impact of evaluation outcomes on future strategies
