Account Manager Recruitment KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Account Manager (Recruitment)

1. Client Relationship Management

KRA: Building and maintaining strong client relationships to ensure client satisfaction and retention.

Short Description: Manage client accounts effectively.

• KPI 1: Client satisfaction scores
• KPI 2: Client retention rate
• KPI 3: Number of upsells/cross-sells
• KPI 4: Response time to client queries

2. Talent Acquisition and Management

KRA: Sourcing, recruiting, and managing qualified talent for client placements.

Short Description: Ensure high-quality candidate placements.

• KPI 1: Time to fill open positions
• KPI 2: Candidate satisfaction ratings
• KPI 3: Number of successful placements
• KPI 4: Retention rate of placed candidates

3. Performance Metrics Analysis

KRA: Analyzing key performance metrics to optimize recruitment strategies and processes.

Short Description: Improve recruitment efficiency through data analysis.

• KPI 1: Time-to-hire metrics
• KPI 2: Cost per hire
• KPI 3: Quality of hire metrics
• KPI 4: Recruitment funnel conversion rates

4. Business Development

KRA: Identifying and pursuing business growth opportunities through new client acquisition.

Short Description: Expand client portfolio and revenue streams.

• KPI 1: Number of new client acquisitions
• KPI 2: Revenue generated from new clients
• KPI 3: Conversion rate of leads to clients
• KPI 4: Client acquisition cost

5. Stakeholder Communication

KRA: Facilitating effective communication between clients, candidates, and internal teams.

Short Description: Ensure seamless information flow.

• KPI 1: Client feedback response time
• KPI 2: Candidate communication satisfaction ratings
• KPI 3: Internal team collaboration metrics
• KPI 4: Error rates in communication

6. Market Research and Trends Analysis

KRA: Staying updated on industry trends, competitors, and market demands for strategic planning.

Short Description: Stay informed to make informed decisions.

• KPI 1: Competitor analysis reports frequency
• KPI 2: Market trend adoption rate
• KPI 3: Innovation implementation success rate
• KPI 4: Market share growth metrics

7. Performance Reviews and Coaching

KRA: Conducting performance reviews and providing coaching to improve team productivity and effectiveness.

Short Description: Develop and nurture talent within the team.

• KPI 1: Team performance improvement rate
• KPI 2: Employee satisfaction ratings
• KPI 3: Training program effectiveness metrics
• KPI 4: Employee retention post-coaching

8. Compliance and Legal Adherence

KRA: Ensuring recruitment processes comply with legal regulations and industry standards.

Short Description: Maintain legal and ethical recruitment practices.

• KPI 1: Compliance audit results
• KPI 2: Legal violation incidents
• KPI 3: Training completion rates on compliance policies
• KPI 4: Client satisfaction with compliance measures

9. Technology Integration and Optimization

KRA: Leveraging technology tools for recruitment efficiency and streamlining processes.

Short Description: Utilize technology for enhanced recruitment outcomes.

• KPI 1: Technology adoption rate among team members
• KPI 2: Process automation success metrics
• KPI 3: Technology ROI analysis
• KPI 4: User satisfaction with tech tools

10. Goal Setting and Achievement

KRA: Setting clear recruitment goals and strategies to achieve targets and KPIs.

Short Description: Drive performance through goal-oriented approaches.

• KPI 1: Goal attainment rate
• KPI 2: Alignment of individual goals with organizational objectives
• KPI 3: Goal revision frequency based on performance analysis
• KPI 4: Employee engagement with goal setting process