Accounts Receivable Pdf KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Accounts Receivable Clerk

1. Timely Invoicing and Billing

KRA: Ensuring accurate and prompt invoicing to maintain cash flow and client relationships.

Short Description: Timely creation and sending of invoices.

• Percentage of invoices sent within 24 hours of service delivery.
• Average days sales outstanding (DSO).
• Accuracy rate of invoice details.
• Percentage of overdue invoices resolved within agreed terms.

2. Accounts Receivable Monitoring

KRA: Monitoring outstanding payments and aging reports for effective debt collection.

Short Description: Regularly tracking and managing accounts receivable.

• Percentage of outstanding invoices over 30/60/90 days.
• Collection effectiveness index (CEI).
• Reduction in aged receivables over time.
• Number of collection calls made per week.

3. Payment Reconciliation

KRA: Reconciling payments received with invoices and resolving discrepancies.

Short Description: Matching payments to invoices accurately.

• Percentage of payments reconciled within 48 hours of receipt.
• Accuracy rate of payment matching.
• Reduction in unresolved payment discrepancies over time.
• Percentage of refunds processed accurately and timely.

4. Customer Account Maintenance

KRA: Updating and maintaining customer accounts with current information.

Short Description: Keeping customer records up to date.

• Percentage of accounts with updated contact information.
• Accuracy rate of customer data entry.
• Number of account updates processed daily.
• Customer satisfaction score related to account accuracy.

5. Dispute Resolution

KRA: Resolving billing disputes and discrepancies in a timely and efficient manner.

Short Description: Handling and resolving payment disagreements.

• Average time taken to resolve billing disputes.
• Percentage of disputes resolved in favor of the company.
• Customer feedback on dispute resolution process.
• Reduction in the number of unresolved disputes over time.

6. Cash Application Management

KRA: Efficiently applying cash receipts to outstanding invoices.

Short Description: Allocating payments accurately.

• Accuracy rate of cash application process.
• Percentage of receipts applied within 24 hours of receipt.
• Reduction in unapplied cash over time.
• Percentage of accounts with fully applied payments.

7. Credit Control and Risk Assessment

KRA: Monitoring credit limits, assessing credit risk, and implementing control measures.

Short Description: Managing credit policies and risk evaluation.

• Percentage of accounts reviewed for credit limits quarterly.
• Reduction in bad debt write-offs compared to previous periods.
• Accuracy of credit risk assessments leading to minimized losses.
• Number of credit limit reviews conducted per month.

8. Reporting and Analysis

KRA: Generating reports on accounts receivable performance and analyzing trends.

Short Description: Providing insights through data analysis.

• Frequency of accounts receivable reports generated per week/month.
• Accuracy of data analysis in identifying collection trends.
• Improvement in DSO based on analysis recommendations.
• Implementation rate of process improvements based on analysis findings.

9. Compliance and Audit Support

KRA: Assisting in compliance with regulations and providing support during audits.

Short Description: Ensuring adherence to legal and audit requirements.

• Completion rate of required compliance training annually.
• Number of audit findings related to accounts receivable processes.
• Percentage of audit recommendations implemented successfully.
• Accuracy of documentation provided during audits.

10. Process Improvement Initiatives

KRA: Identifying and implementing process improvements to enhance efficiency and effectiveness.

Short Description: Driving continuous improvement in accounts receivable processes.

• Number of process improvement ideas suggested per quarter.
• Percentage increase in efficiency following process enhancements.
• Employee engagement in suggesting and implementing improvements.
• Reduction in error rates as a result of process changes.