Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)
1. Administrative Task Management
KRA: Efficiently manage administrative tasks to ensure smooth operations.
Short Description: Task management and coordination for effective administrative support.
- Number of tasks completed per week
- Accuracy in task completion rate
- Response time to task requests
- Feedback from colleagues on task support quality
2. Communication and Correspondence Handling
KRA: Manage communication channels and handle correspondence effectively.
Short Description: Efficient communication and correspondence management.
- Response time to emails and calls
- Accuracy in message relay
- Feedback on communication effectiveness
- Number of miscommunications resolved
3. Data Management and Organization
KRA: Organize and manage data for easy access and retrieval.
Short Description: Streamlined data management and organization.
- Data accuracy and integrity maintenance
- Time taken to retrieve specific data
- Data security compliance adherence
- Feedback on data organization from stakeholders
4. Schedule Coordination and Calendar Management
KRA: Efficiently manage schedules and calendars for optimal time utilization.
Short Description: Effective schedule coordination and calendar management.
- Meeting scheduling efficiency
- Meeting attendance and punctuality rate
- Calendar accuracy and updates frequency
- Feedback on schedule management from team members
5. Travel Arrangement and Logistics Support
KRA: Facilitate travel arrangements and provide logistical support for seamless travel experiences.
Short Description: Travel coordination and logistics support for smooth travel operations.
- Booking accuracy for travel arrangements
- Travel cost optimization
- Feedback on travel support satisfaction
- Timeliness in travel logistics coordination
6. Inventory Management and Procurement Support
KRA: Manage inventory and provide procurement support for operational needs.
Short Description: Efficient inventory management and procurement assistance.
- Inventory accuracy and update frequency
- Procurement cost-effectiveness
- Feedback on inventory management from stakeholders
- Timeliness in procurement support
7. Administrative Policy Compliance
KRA: Ensure adherence to administrative policies and procedures.
Short Description: Compliance with administrative policies and regulations.
- Policy violation incidents
- Training completion on policy awareness
- Compliance audit results
- Feedback on policy adherence from compliance teams
8. Vendor and Supplier Management
KRA: Manage relationships with vendors and suppliers for procurement needs.
Short Description: Effective vendor and supplier relationship management.
- Vendor performance evaluation results
- Supplier cost negotiation success rate
- Feedback on vendor satisfaction from internal stakeholders
- Timeliness in supplier communication and issue resolution
9. Record Keeping and Documentation
KRA: Maintain accurate records and documentation for reference and audit purposes.
Short Description: Thorough record keeping and documentation management.
- Document retrieval time efficiency
- Accuracy in record keeping
- Feedback on documentation organization from auditors
- Records security and confidentiality compliance
10. Administrative Support Team Collaboration
KRA: Collaborate effectively with the administrative support team for cohesive workflow.
Short Description: Team collaboration for enhanced administrative support performance.
- Team communication effectiveness
- Feedback on team collaboration from colleagues
- Team task distribution fairness
- Feedback on team support and assistance satisfaction
Real-Time Example of KRA & KPI
Real-World Example: Managing Travel Arrangements
KRA: Ensuring timely and cost-effective travel arrangements for all employees.
- KPI 1: Percentage of travel bookings made within budget constraints
- KPI 2: Average time taken to arrange travel from request submission
- KPI 3: Traveler satisfaction rating based on feedback surveys
- KPI 4: Number of travel incidents or issues reported
This example demonstrates how efficient travel coordination through the specified KPIs led to improved cost savings, employee satisfaction, and overall travel experience quality.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in Administrative Support.
Content provided in a structured format with clear, concise, and measurable KPIs ensures professional readability and effectiveness in evaluating Administrative Support performance.
