Assistant System Engineer KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Systems Administration

KRA: Responsible for managing system configurations, installations, and maintenance.

Short Description: Ensure seamless operation of system infrastructure.

• System uptime percentage
• Number of successful system updates
• Response time to system issues
• Adherence to system security protocols

2. Network Management

KRA: Oversee the network infrastructure, troubleshoot connectivity issues, and optimize network performance.

Short Description: Ensure efficient data flow across the network.

• Network downtime duration
• Bandwidth utilization rate
• Network latency measurements
• Implementation of network upgrades

3. IT Support

KRA: Provide technical support to end-users, resolve IT-related problems, and deliver excellent customer service.

Short Description: Ensure end-users have smooth IT experiences.

• Resolution time for IT tickets
• User satisfaction surveys
• Number of IT issues resolved per day
• Training sessions conducted for end-users

4. Backup and Recovery Management

KRA: Implement backup strategies, ensure data integrity, and develop recovery plans in case of system failures.

Short Description: Safeguard critical data and ensure business continuity.

• Backup success rate
• Data recovery time after an incident
• Regular testing of backup systems
• Percentage of critical data backed up

5. Security Compliance

KRA: Enforce security policies, conduct security audits, and mitigate cybersecurity risks.

Short Description: Protect the organization’s digital assets from threats.

• Compliance with security standards
• Incident response time for security breaches
• Vulnerability assessment results
• Security training completion rates

6. Software Deployment

KRA: Manage software installations, updates, and licenses across the organization’s systems.

Short Description: Ensure software availability and compliance.

• Successful software deployment rate
• License compliance status
• User feedback on software usability
• Software patching frequency

7. Performance Monitoring

KRA: Monitor system performance, analyze trends, and optimize resources for better efficiency.

Short Description: Ensure systems operate at peak performance levels.

• System response time metrics
• Resource utilization rates
• Identified performance bottlenecks resolved
• System availability during peak usage periods

8. Documentation and Reporting

KRA: Maintain accurate documentation of systems, procedures, and incidents while generating reports for management review.

Short Description: Ensure transparent communication and knowledge sharing.

• Documentation completeness percentage
• Report accuracy and timeliness
• Incident report analysis for process improvements
• Knowledge base utilization rates

9. Continuous Learning

KRA: Stay updated with the latest technologies, trends, and best practices in the field of IT.

Short Description: Enhance skills and knowledge for professional growth.

• Training hours completed per quarter
• Participation in industry conferences or workshops
• Implementation of new technologies in projects
• Professional certifications achieved

10. Project Management

KRA: Lead IT projects from initiation to completion, ensuring timely delivery within scope and budget.

Short Description: Drive successful project outcomes through effective planning and execution.

• Project delivery on schedule
• Project budget adherence
• Stakeholder satisfaction with project outcomes
• Lessons learned and applied in subsequent projects