Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Associate Technical Engineer
1. Technical Troubleshooting
KRA: Responsible for diagnosing and resolving technical issues promptly to ensure smooth operations.
Short Description: Ensuring timely resolution of technical problems.
- Number of technical issues resolved per week
- Average resolution time for technical tickets
- Customer satisfaction rating on issue resolution
- Percentage of recurring technical problems identified and fixed
2. System Maintenance
KRA: Maintaining and updating systems to ensure optimal performance and security.
Short Description: Ensuring system reliability and security.
- Percentage of system uptime
- Number of system updates applied without disruptions
- Security vulnerability assessment completion rate
- Feedback on system performance improvements
3. Documentation and Reporting
KRA: Creating and updating technical documentation for systems and processes.
Short Description: Maintaining accurate technical documentation.
- Number of documentation updates per month
- Accuracy of documentation verified through audits
- Documentation accessibility and usability rating
- Feedback on the clarity and usefulness of documentation
4. Software Installation and Configuration
KRA: Installing and configuring software applications as per business requirements.
Short Description: Ensuring proper software setup and functionality.
- Number of successful software installations per quarter
- Time taken to configure software as per specifications
- Percentage of user training completion post-installation
- Feedback on software usability and performance
5. Network Monitoring and Optimization
KRA: Monitoring network performance and optimizing configurations for efficiency.
Short Description: Ensuring network stability and speed.
- Network uptime percentage
- Average network latency and response time
- Number of network optimization initiatives implemented
- Feedback on network performance improvements
6. Hardware Maintenance
KRA: Conducting regular maintenance checks on hardware components to prevent failures.
Short Description: Ensuring hardware reliability and longevity.
- Number of preventive maintenance checks performed monthly
- Percentage decrease in hardware failure incidents
- Average response time to hardware issues
- Feedback on hardware performance and durability
7. Compliance and Security Management
KRA: Ensuring compliance with security protocols and implementing necessary security measures.
Short Description: Upholding data security and regulatory compliance.
- Percentage of compliance audits passed
- Number of security breaches detected and mitigated
- Training completion rate on security best practices
- Feedback on security measures effectiveness
8. User Support and Training
KRA: Providing technical support to end-users and conducting training sessions.
Short Description: Ensuring user satisfaction and proficiency.
- Number of user support tickets resolved per week
- Training session attendance and feedback
- User satisfaction rating on support services
- Improvement in user competency post-training
9. Disaster Recovery Planning
KRA: Developing and testing disaster recovery plans to minimize downtime during emergencies.
Short Description: Ensuring business continuity and resilience.
- Frequency of disaster recovery drills conducted
- Downtime reduction percentage during simulated disasters
- Effectiveness of recovery plan tested through scenarios
- Feedback on disaster recovery preparedness
10. Continuous Learning and Skill Development
KRA: Engaging in continuous learning to stay updated on technological advancements.
Short Description: Enhancing technical skills and knowledge.
- Number of training courses or certifications completed annually
- Knowledge application rate from training in daily tasks
- Feedback on the practicality of acquired skills
- Improvement in problem-solving abilities post-learning initiatives
