Associate Technical Engineer KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Associate Technical Engineer

1. Technical Troubleshooting

KRA: Responsible for diagnosing and resolving technical issues promptly to ensure smooth operations.

Short Description: Ensuring timely resolution of technical problems.

• Number of technical issues resolved per week
• Average resolution time for technical tickets
• Customer satisfaction rating on issue resolution
• Percentage of recurring technical problems identified and fixed

2. System Maintenance

KRA: Maintaining and updating systems to ensure optimal performance and security.

Short Description: Ensuring system reliability and security.

• Percentage of system uptime
• Number of system updates applied without disruptions
• Security vulnerability assessment completion rate
• Feedback on system performance improvements

3. Documentation and Reporting

KRA: Creating and updating technical documentation for systems and processes.

Short Description: Maintaining accurate technical documentation.

• Number of documentation updates per month
• Accuracy of documentation verified through audits
• Documentation accessibility and usability rating
• Feedback on the clarity and usefulness of documentation

4. Software Installation and Configuration

KRA: Installing and configuring software applications as per business requirements.

Short Description: Ensuring proper software setup and functionality.

• Number of successful software installations per quarter
• Time taken to configure software as per specifications
• Percentage of user training completion post-installation
• Feedback on software usability and performance

5. Network Monitoring and Optimization

KRA: Monitoring network performance and optimizing configurations for efficiency.

Short Description: Ensuring network stability and speed.

• Network uptime percentage
• Average network latency and response time
• Number of network optimization initiatives implemented
• Feedback on network performance improvements

6. Hardware Maintenance

KRA: Conducting regular maintenance checks on hardware components to prevent failures.

Short Description: Ensuring hardware reliability and longevity.

• Number of preventive maintenance checks performed monthly
• Percentage decrease in hardware failure incidents
• Average response time to hardware issues
• Feedback on hardware performance and durability

7. Compliance and Security Management

KRA: Ensuring compliance with security protocols and implementing necessary security measures.

Short Description: Upholding data security and regulatory compliance.

• Percentage of compliance audits passed
• Number of security breaches detected and mitigated
• Training completion rate on security best practices
• Feedback on security measures effectiveness

8. User Support and Training

KRA: Providing technical support to end-users and conducting training sessions.

Short Description: Ensuring user satisfaction and proficiency.

• Number of user support tickets resolved per week
• Training session attendance and feedback
• User satisfaction rating on support services
• Improvement in user competency post-training

9. Disaster Recovery Planning

KRA: Developing and testing disaster recovery plans to minimize downtime during emergencies.

Short Description: Ensuring business continuity and resilience.

• Frequency of disaster recovery drills conducted
• Downtime reduction percentage during simulated disasters
• Effectiveness of recovery plan tested through scenarios
• Feedback on disaster recovery preparedness

10. Continuous Learning and Skill Development

KRA: Engaging in continuous learning to stay updated on technological advancements.

Short Description: Enhancing technical skills and knowledge.

• Number of training courses or certifications completed annually
• Knowledge application rate from training in daily tasks
• Feedback on the practicality of acquired skills
• Improvement in problem-solving abilities post-learning initiatives