Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Bank Housekeeping Job Description
1. Housekeeping Duties
KRA: Ensuring cleanliness and organization in bank premises to maintain a professional environment.
Short Description: Maintain cleanliness in the bank.
- Percentage of workstations cleaned daily
- Number of sanitation inspections passed per month
- Response time to clean spills or messes
- Customer satisfaction rating on cleanliness
2. Stock Management
KRA: Managing inventory of cleaning supplies and ensuring adequate stock levels.
Short Description: Manage cleaning supplies inventory.
- Inventory turnover rate of cleaning supplies
- Percentage of stockouts avoided
- Accuracy of inventory records
- Cost savings achieved in supply procurement
3. Compliance with Safety Regulations
KRA: Ensuring adherence to safety guidelines and protocols to prevent accidents.
Short Description: Ensure compliance with safety standards.
- Number of safety training sessions attended
- Incident rate of safety violations
- Completion rate of safety checklists
- Time taken to respond to safety hazards
4. Waste Management
KRA: Proper disposal and recycling of waste materials to maintain a clean environment.
Short Description: Manage waste disposal effectively.
- Percentage of waste recycled
- Compliance with waste disposal regulations
- Efficiency in waste management processes
- Cost-effectiveness of waste disposal methods
5. Team Collaboration
KRA: Working effectively with other team members to achieve common cleanliness goals.
Short Description: Collaborate with team for cleanliness.
- Team productivity in cleaning tasks
- Communication effectiveness within the team
- Feedback from team members on collaboration
- Resolution time for team conflicts
6. Equipment Maintenance
KRA: Regular maintenance of cleaning equipment to ensure optimal functionality.
Short Description: Maintain cleaning equipment.
- Downtime of cleaning equipment
- Frequency of equipment inspections
- Percentage of equipment breakdowns prevented
- Cost of equipment maintenance per month
7. Time Management
KRA: Efficient use of time to complete cleaning tasks within designated schedules.
Short Description: Manage time effectively for cleaning.
- Percentage of tasks completed on time
- Time taken to clean specific areas
- Adherence to cleaning schedules
- Time spent on non-routine cleaning tasks
8. Customer Interaction
KRA: Interacting with customers in a professional and courteous manner during cleaning activities.
Short Description: Maintain professionalism in customer interactions.
- Customer feedback on service quality
- Number of customer complaints resolved
- Customer satisfaction scores on cleanliness services
- Percentage of repeat customers
9. Training and Development
KRA: Continuous learning and skill development to enhance cleaning techniques and efficiency.
Short Description: Improve cleaning skills through training.
- Number of training sessions attended
- Improvement in cleaning techniques after training
- Employee satisfaction with training programs
- Implementation of new cleaning methods learned
10. Performance Evaluation
KRA: Participating in performance reviews and setting personal cleanliness goals for improvement.
Short Description: Engage in performance evaluations for growth.
- Completion of self-assessment for cleanliness tasks
- Feedback from supervisors on performance
- Goal achievement in cleanliness improvement
- Performance ratings compared to previous evaluations
