Bank Housekeeping KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Bank Housekeeping Job Description

1. Housekeeping Duties

KRA: Ensuring cleanliness and organization in bank premises to maintain a professional environment.

Short Description: Maintain cleanliness in the bank.

• Percentage of workstations cleaned daily
• Number of sanitation inspections passed per month
• Response time to clean spills or messes
• Customer satisfaction rating on cleanliness

2. Stock Management

KRA: Managing inventory of cleaning supplies and ensuring adequate stock levels.

Short Description: Manage cleaning supplies inventory.

• Inventory turnover rate of cleaning supplies
• Percentage of stockouts avoided
• Accuracy of inventory records
• Cost savings achieved in supply procurement

3. Compliance with Safety Regulations

KRA: Ensuring adherence to safety guidelines and protocols to prevent accidents.

Short Description: Ensure compliance with safety standards.

• Number of safety training sessions attended
• Incident rate of safety violations
• Completion rate of safety checklists
• Time taken to respond to safety hazards

4. Waste Management

KRA: Proper disposal and recycling of waste materials to maintain a clean environment.

Short Description: Manage waste disposal effectively.

• Percentage of waste recycled
• Compliance with waste disposal regulations
• Efficiency in waste management processes
• Cost-effectiveness of waste disposal methods

5. Team Collaboration

KRA: Working effectively with other team members to achieve common cleanliness goals.

Short Description: Collaborate with team for cleanliness.

• Team productivity in cleaning tasks
• Communication effectiveness within the team
• Feedback from team members on collaboration
• Resolution time for team conflicts

6. Equipment Maintenance

KRA: Regular maintenance of cleaning equipment to ensure optimal functionality.

Short Description: Maintain cleaning equipment.

• Downtime of cleaning equipment
• Frequency of equipment inspections
• Percentage of equipment breakdowns prevented
• Cost of equipment maintenance per month

7. Time Management

KRA: Efficient use of time to complete cleaning tasks within designated schedules.

Short Description: Manage time effectively for cleaning.

• Percentage of tasks completed on time
• Time taken to clean specific areas
• Adherence to cleaning schedules
• Time spent on non-routine cleaning tasks

8. Customer Interaction

KRA: Interacting with customers in a professional and courteous manner during cleaning activities.

Short Description: Maintain professionalism in customer interactions.

• Customer feedback on service quality
• Number of customer complaints resolved
• Customer satisfaction scores on cleanliness services
• Percentage of repeat customers

9. Training and Development

KRA: Continuous learning and skill development to enhance cleaning techniques and efficiency.

Short Description: Improve cleaning skills through training.

• Number of training sessions attended
• Improvement in cleaning techniques after training
• Employee satisfaction with training programs
• Implementation of new cleaning methods learned

10. Performance Evaluation

KRA: Participating in performance reviews and setting personal cleanliness goals for improvement.

Short Description: Engage in performance evaluations for growth.

• Completion of self-assessment for cleanliness tasks
• Feedback from supervisors on performance
• Goal achievement in cleanliness improvement
• Performance ratings compared to previous evaluations