Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Business Office Assistant
1. Administrative Support
KRA: Providing efficient administrative support to ensure smooth office operations.
Short Description: Administering office tasks and aiding in organizational efficiency.
- Number of administrative tasks completed per day
- Response time to incoming inquiries
- Accuracy of data entry
- Percentage of document organization and filing accuracy
2. Communication Management
KRA: Managing communication channels internally and externally for effective information flow.
Short Description: Ensuring clear and timely communication within and outside the office.
- Response time to emails and calls
- Number of communication errors detected and resolved
- Feedback received on communication effectiveness
- Percentage of team members reached with important updates
3. Calendar and Schedule Management
KRA: Organizing and managing calendars and schedules efficiently.
Short Description: Ensuring appointments and meetings are scheduled optimally.
- Percentage of on-time meeting attendance
- Number of schedule conflicts resolved
- Accuracy of calendar updates and reminders
- Feedback on scheduling satisfaction from colleagues
4. File and Data Management
KRA: Maintaining organized files and managing data securely.
Short Description: Safeguarding and organizing important documents and data.
- Accuracy of data entry and retrieval
- Number of data security breaches prevented
- Timeliness of file updates and backups
- Percentage of data accuracy and completeness
5. Meeting Coordination
KRA: Coordinating and facilitating meetings to ensure productivity.
Short Description: Orchestrating successful meetings for effective collaboration.
- Meeting preparation time efficiency
- Feedback on meeting coordination effectiveness
- Number of action items followed up on post-meeting
- Percentage of meetings started on time
6. Travel Arrangements
KRA: Managing travel bookings and arrangements for business purposes.
Short Description: Streamlining travel logistics for business trips.
- Percentage of travel bookings within budget
- Feedback on travel arrangements satisfaction
- Response time to travel requests
- Number of travel itinerary changes accommodated efficiently
7. Office Supply Management
KRA: Monitoring and replenishing office supplies to maintain inventory.
Short Description: Ensuring adequate office supplies for seamless operations.
- Inventory accuracy and update frequency
- Percentage of budget compliance for supplies
- Response time to urgent supply requests
- Number of supplier relationships maintained for timely deliveries
8. Task Prioritization
KRA: Prioritizing tasks based on urgency and importance for efficient completion.
Short Description: Ensuring tasks are completed in order of priority for optimal productivity.
- Feedback on task prioritization effectiveness
- Percentage of high-priority tasks completed on time
- Task completion rate compared to set deadlines
- Number of task adjustments based on changing priorities
9. Data Analysis Support
KRA: Providing support in data analysis and reporting for informed decision-making.
Short Description: Assisting in analyzing data for strategic insights and reporting.
- Accuracy of data analysis reports
- Feedback on data interpretation clarity
- Response time to data analysis requests
- Number of data visualization enhancements made
10. Professional Development
KRA: Engaging in continuous learning and skill development for professional growth.
Short Description: Investing in personal and professional improvement for enhanced performance.
- Number of training sessions attended
- Feedback on skills acquired and applied in tasks
- Percentage of professional development goals achieved
- Application of newly acquired skills in daily responsibilities
