Employee Engagement Specialist KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Business Office Assistant

1. Administrative Support

KRA: Providing efficient administrative support to ensure smooth office operations.

Short Description: Administering office tasks and aiding in organizational efficiency.

• Number of administrative tasks completed per day
• Response time to incoming inquiries
• Accuracy of data entry
• Percentage of document organization and filing accuracy

2. Communication Management

KRA: Managing communication channels internally and externally for effective information flow.

Short Description: Ensuring clear and timely communication within and outside the office.

• Response time to emails and calls
• Number of communication errors detected and resolved
• Feedback received on communication effectiveness
• Percentage of team members reached with important updates

3. Calendar and Schedule Management

KRA: Organizing and managing calendars and schedules efficiently.

Short Description: Ensuring appointments and meetings are scheduled optimally.

• Percentage of on-time meeting attendance
• Number of schedule conflicts resolved
• Accuracy of calendar updates and reminders
• Feedback on scheduling satisfaction from colleagues

4. File and Data Management

KRA: Maintaining organized files and managing data securely.

Short Description: Safeguarding and organizing important documents and data.

• Accuracy of data entry and retrieval
• Number of data security breaches prevented
• Timeliness of file updates and backups
• Percentage of data accuracy and completeness

5. Meeting Coordination

KRA: Coordinating and facilitating meetings to ensure productivity.

Short Description: Orchestrating successful meetings for effective collaboration.

• Meeting preparation time efficiency
• Feedback on meeting coordination effectiveness
• Number of action items followed up on post-meeting
• Percentage of meetings started on time

6. Travel Arrangements

KRA: Managing travel bookings and arrangements for business purposes.

Short Description: Streamlining travel logistics for business trips.

• Percentage of travel bookings within budget
• Feedback on travel arrangements satisfaction
• Response time to travel requests
• Number of travel itinerary changes accommodated efficiently

7. Office Supply Management

KRA: Monitoring and replenishing office supplies to maintain inventory.

Short Description: Ensuring adequate office supplies for seamless operations.

• Inventory accuracy and update frequency
• Percentage of budget compliance for supplies
• Response time to urgent supply requests
• Number of supplier relationships maintained for timely deliveries

8. Task Prioritization

KRA: Prioritizing tasks based on urgency and importance for efficient completion.

Short Description: Ensuring tasks are completed in order of priority for optimal productivity.

• Feedback on task prioritization effectiveness
• Percentage of high-priority tasks completed on time
• Task completion rate compared to set deadlines
• Number of task adjustments based on changing priorities

9. Data Analysis Support

KRA: Providing support in data analysis and reporting for informed decision-making.

Short Description: Assisting in analyzing data for strategic insights and reporting.

• Accuracy of data analysis reports
• Feedback on data interpretation clarity
• Response time to data analysis requests
• Number of data visualization enhancements made

10. Professional Development

KRA: Engaging in continuous learning and skill development for professional growth.

Short Description: Investing in personal and professional improvement for enhanced performance.

• Number of training sessions attended
• Feedback on skills acquired and applied in tasks
• Percentage of professional development goals achieved
• Application of newly acquired skills in daily responsibilities