Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Business Secretary
1. Stakeholder Management
KRA: Ensuring effective communication and relationship building with stakeholders to support business objectives.
Short Description: Managing relationships with external and internal stakeholders.
- Number of stakeholder meetings held per month
- Stakeholder satisfaction survey results
- Percentage of stakeholder retention
- Number of positive stakeholder testimonials
2. Administrative Support
KRA: Providing administrative support to facilitate smooth business operations.
Short Description: Managing administrative tasks efficiently.
- Percentage of timely completion of administrative tasks
- Accuracy of data entry and documentation
- Efficiency in scheduling and coordination
- Reduction in administrative errors
3. Policy Compliance
KRA: Ensuring adherence to company policies and regulatory requirements.
Short Description: Monitoring and enforcing policy compliance.
- Number of policy violations detected and resolved
- Compliance audit results
- Training completion rate on policies and regulations
- Percentage of policy implementation across departments
4. Meeting Coordination
KRA: Organizing and coordinating meetings to facilitate decision-making and communication.
Short Description: Efficiently managing meeting schedules and logistics.
- Percentage of meetings held on schedule
- Feedback on meeting effectiveness from participants
- Number of action items implemented post-meeting
- Reduction in meeting time wastage
5. Budget Management
KRA: Managing budget allocations and expenditures to ensure financial discipline.
Short Description: Monitoring and controlling budget utilization.
- Variance analysis of budget vs. actual expenses
- Percentage of budget savings achieved
- Adherence to budget timelines
- Accuracy of budget forecasting
6. Project Coordination
KRA: Coordinating project activities and timelines to ensure successful project delivery.
Short Description: Overseeing project management tasks.
- Project completion rate within scheduled timelines
- Number of successful project implementations
- Client satisfaction scores on project delivery
- Reduction in project delays and overruns
7. Communication Management
KRA: Managing internal and external communications to ensure clarity and consistency.
Short Description: Streamlining communication channels and content.
- Response time to internal and external queries
- Feedback on communication effectiveness from employees and clients
- Accuracy of communication materials produced
- Number of communication strategy improvements implemented
8. Risk Assessment
KRA: Identifying and assessing potential risks to business operations and developing mitigation strategies.
Short Description: Proactively managing risks to minimize impact.
- Number of identified risks and severity levels
- Effectiveness of risk mitigation measures implemented
- Reduction in risk incidents and their impact
- Compliance with risk management protocols
9. Performance Evaluation
KRA: Evaluating employee performance and providing feedback to support professional development.
Short Description: Conducting performance appraisals and coaching sessions.
- Percentage of performance goals achieved by employees
- Employee satisfaction with performance feedback received
- Number of performance improvement plans implemented
- Alignment of individual goals with organizational objectives
10. Continuous Improvement
KRA: Identifying opportunities for process improvement and implementing best practices.
Short Description: Driving continuous enhancement of operational efficiency.
- Number of process improvement initiatives implemented
- Reduction in operational costs through efficiency gains
- Feedback on process improvements from stakeholders
- Adoption rate of best practices across departments
