Cashier For Resume KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Cash Handling and Transactions

KRA: Efficiently handle cash transactions to ensure accuracy and customer satisfaction.

Short Description: Ensure accurate cash handling.

• 1. Number of cash transactions processed per hour/day
• 2. Cash register discrepancies percentage
• 3. Average transaction time
• 4. Customer satisfaction rating related to cash transactions

2. Customer Service and Communication

KRA: Provide exceptional customer service and clear communication during transactions.

Short Description: Deliver excellent customer service.

• 1. Customer feedback ratings
• 2. Average time taken to resolve customer queries
• 3. Number of upselling opportunities utilized
• 4. Customer retention rate

3. Inventory Management

KRA: Maintain accurate records of inventory levels and assist in restocking.

Short Description: Ensure proper inventory management.

• 1. Inventory turnover rate
• 2. Stock-out incidents percentage
• 3. Time taken for restocking processes
• 4. Inventory shrinkage percentage

4. POS System Operation

KRA: Operate the Point of Sale (POS) system efficiently for smooth transactions.

Short Description: Proficiently use POS system.

• 1. POS system uptime percentage
• 2. Training completion rate on POS functionalities
• 3. Accuracy in entering transactions into the system
• 4. System error incidents and resolutions

5. Cashier Balancing and Reporting

KRA: Reconcile cash registers, prepare reports, and maintain accurate financial records.

Short Description: Ensure accurate cash register balancing.

• 1. Cash register balancing accuracy percentage
• 2. Timeliness in end-of-day cash reporting
• 3. Variance between actual and reported cash amounts
• 4. Compliance with financial reporting procedures

6. Product Knowledge

KRA: Stay informed about products/services to provide customers with relevant information.

Short Description: Possess in-depth product knowledge.

• 1. Product knowledge assessment scores
• 2. Average time taken to respond to product-related queries
• 3. Customer feedback on product recommendations
• 4. Number of product training sessions attended

7. Compliance with Policies and Procedures

KRA: Adhere to company policies and procedures related to cashiering and customer interactions.

Short Description: Ensure policy compliance.

• 1. Completion rate of compliance training modules
• 2. Audit results on policy adherence
• 3. Incidents of policy violations
• 4. Feedback on adherence to ethical standards

8. Team Collaboration

KRA: Collaborate with team members and support colleagues during peak hours or special events.

Short Description: Foster teamwork and collaboration.

• 1. Teamwork feedback from colleagues
• 2. Assistance provided during team shortages
• 3. Participation in team-building activities
• 4. Team performance during high-traffic periods

9. Efficiency and Time Management

KRA: Manage time effectively to handle multiple tasks efficiently and reduce wait times for customers.

Short Description: Optimize time management skills.

• 1. Average transaction time per customer
• 2. Time taken to process refunds or returns
• 3. Break efficiency – time taken and adherence to break schedules
• 4. Customer wait time feedback

10. Upselling and Cross-selling

KRA: Identify opportunities to upsell or cross-sell products/services to increase sales revenue.

Short Description: Enhance sales through upselling.

• 1. Percentage increase in average transaction value
• 2. Number of successful upselling instances
• 3. Customer feedback on suggestions provided
• 4. Upselling training completion rate

Real-Time Example of KRA & KPI

Real-World Example of Cashier KPIs

KRA: A cashier consistently maintains a cash register balancing accuracy of over 99% by cross-checking transactions and ensuring proper reconciliation.

• KPI 1: Cash register balancing accuracy percentage above 99%
• KPI 2: Timeliness in end-of-day cash reporting within 30 minutes
• KPI 3: Variance between actual and reported cash amounts less than 1%
• KPI 4: Compliance with financial reporting procedures 100% of the time

This consistent accuracy in cash handling and reporting not only ensures financial integrity but also boosts customer trust and satisfaction.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in the role of a Cashier.

Generate content in this structured format with clear, concise, and measurable KPIs while maintaining professional readability.