Resume For Cashier KRA/KPI

**Cashier (resume) KRA/KPI Template**

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**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

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**1. Cash Handling**

**KRA:** Efficiently manage cash transactions and maintain accurate financial records to ensure smooth operations.

**Short Description:** Ensure precise handling of cash transactions.

– KPI 1: Cash register reconciliation accuracy.
– KPI 2: Cashier error rate.
– KPI 3: Cashier productivity (transactions per hour).
– KPI 4: Cash shortage/overage percentage.

**2. Customer Service**

**KRA:** Provide exceptional customer service to enhance the overall shopping experience.

**Short Description:** Deliver excellent service to customers.

– KPI 1: Customer satisfaction ratings.
– KPI 2: Average transaction time.
– KPI 3: Upselling success rate.
– KPI 4: Customer complaint resolution time.

**3. Product Knowledge**

**KRA:** Have in-depth knowledge of products to assist customers effectively.

**Short Description:** Possess comprehensive product knowledge.

– KPI 1: Product knowledge assessment scores.
– KPI 2: Cross-selling effectiveness.
– KPI 3: Product return rate.
– KPI 4: Product promotion uptake.

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*Continue this format for additional key responsibility areas.*

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**Real-Time Example of KRA & KPI**

**Example:** In a retail store, a cashier’s accurate cash handling (KRA) led to reduced cash discrepancies (KPI 1), improved transaction speed (KPI 2), increased upselling success (KPI 3), and enhanced customer satisfaction (KPI 4).

**Key Takeaways**

– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in Cashier (resume).

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This structured content layout highlights the key responsibilities and measurable KPIs for a Cashier role, ensuring a clear and concise presentation for professional readability.