Wipro Tech Support KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Chinese Translator

1. Language Proficiency

KRA: Maintain fluency in both Chinese and the target language to ensure accurate translations.

Short Description: Language mastery for precise translations

• Accuracy Rate: Percentage of translations that are error-free
• Language Proficiency Tests: Scores in language proficiency assessments
• Client Feedback: Positive feedback on language accuracy
• Translation Speed: Number of words translated per hour

2. Cultural Understanding

KRA: Interpret cultural nuances to convey the intended meaning effectively.

Short Description: Bridging cultural gaps for accurate communication

• Cultural Competency Training: Participation in cultural sensitivity workshops
• Client Satisfaction: Feedback on cultural appropriateness of translations
• Number of Revisions: Frequency of revisions due to cultural misunderstandings
• Localization Accuracy: Percentage of content adapted to local cultural norms

3. Time Management

KRA: Deliver translations within specified deadlines to meet client requirements.

Short Description: Timely delivery of quality translations

• On-time Delivery Rate: Percentage of translations submitted on time
• Turnaround Time: Average time taken to complete a translation project
• Urgent Requests Handled: Number of urgent requests managed successfully
• Client Retention: Client satisfaction with timely delivery

4. Subject Matter Expertise

KRA: Specialize in various fields to provide accurate and contextually relevant translations.

Short Description: Becoming an expert in diverse subject areas

• Industry Knowledge: Familiarity with industry-specific terminology
• Specialization Certifications: Obtaining certifications in specialized fields
• Client Feedback on Relevance: Reviews on the relevance of translated content
• Research Time: Hours spent researching to enhance subject matter expertise

5. Communication Skills

KRA: Communicate effectively with clients to understand requirements and provide clarifications.

Short Description: Clear and efficient communication with clients

• Response Time: Time taken to respond to client queries
• Client Satisfaction Surveys: Ratings on communication effectiveness
• Feedback Incorporation: Implementation of client feedback for improvement
• Client Relationship: Building strong rapport with clients through effective communication

6. Quality Assurance

KRA: Implement quality control measures to ensure high-quality translations.

Short Description: Ensuring translation accuracy and consistency

• Quality Check Accuracy: Percentage of translations passing quality checks
• Revision Requests: Frequency of revisions requested by clients
• Consistency in Terminology: Uniform use of terminology across translations
• Proofreading Efficiency: Time taken for proofreading and error correction

7. Technology Utilization

KRA: Leverage translation tools and software for efficiency and accuracy.

Short Description: Harnessing technology for optimized translations

• Tool Proficiency: Mastery of translation software and tools
• Utilization Rate: Frequency of tool usage in translation projects
• Technology Updates: Keeping up-to-date with advancements in translation technology
• Translation Memory Accuracy: Percentage of matches in translation memory utilization

8. Team Collaboration

KRA: Collaborate with fellow translators and editors for enhanced project outcomes.

Short Description: Teamwork for superior translation results

• Collaboration Effectiveness: Feedback on teamwork and collaboration skills
• Project Contribution: Individual contribution to team projects
• Peer Reviews: Participation in peer reviews for quality enhancement
• Team Success Rate: Percentage of successful project completions through collaboration

9. Professional Development

KRA: Engage in continuous learning and skill enhancement activities for professional growth.

Short Description: Commitment to personal and professional improvement

• Training Participation: Attendance in workshops, webinars, and training programs
• Certification Acquisition: Obtaining relevant certifications for career advancement
• Skill Development Projects: Engaging in projects to enhance translation skills
• Mentorship Engagement: Involvement in mentorship programs for knowledge transfer

10. Client Relationship Management

KRA: Foster strong client relationships through excellent service and understanding of client needs.

Short Description: Building trust and loyalty with clients

• Client Feedback Scores: Ratings and feedback from clients on service quality
• Repeat Business Rate: Percentage of clients returning for additional translation services
• Client Recommendation Index: Number of client referrals to new customers
• Issue Resolution Time: Time taken to resolve client concerns or complaints