Community Developer KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Community Developer

1. Community Engagement

KRA: Responsible for fostering active engagement within the community to drive participation and interaction.

Short Description: Enhancing community engagement levels.

• KPI 1: Number of active community members per month.
• KPI 2: Percentage increase in community feedback received.
• KPI 3: Average response time to community queries.
• KPI 4: Growth in community-generated content.

2. Content Creation and Curation

KRA: Developing and curating engaging content to attract and retain community members.

Short Description: Enhancing content quality and relevance.

• KPI 1: Content engagement rate (likes, shares, comments).
• KPI 2: Number of new content pieces created monthly.
• KPI 3: Content relevance score based on feedback.
• KPI 4: Content conversion rate to desired actions (e.g., sign-ups, downloads).

3. Community Growth Strategy

KRA: Developing and executing strategies to grow the community organically and sustainably.

Short Description: Driving community growth and expansion.

• KPI 1: Monthly growth rate of community members.
• KPI 2: Conversion rate of visitors to community members.
• KPI 3: Percentage increase in community reach and visibility.
• KPI 4: Retention rate of existing community members.

4. Community Feedback Management

KRA: Monitoring, analyzing, and implementing feedback from the community to improve services and experiences.

Short Description: Enhancing community satisfaction through feedback.

• KPI 1: Feedback response rate and resolution time.
• KPI 2: Net Promoter Score (NPS) based on community feedback.
• KPI 3: Number of feedback-driven improvements implemented.
• KPI 4: Overall satisfaction score from community surveys.

5. Event Planning and Execution

KRA: Organizing and managing community events to foster relationships and create memorable experiences.

Short Description: Successful planning and execution of community events.

• KPI 1: Event attendance and participation rate.
• KPI 2: Feedback score from event attendees.
• KPI 3: Number of new community members acquired through events.
• KPI 4: Event ROI and impact on community engagement metrics.

6. Social Media Management

KRA: Managing social media channels to amplify community reach and engagement.

Short Description: Enhancing community presence on social platforms.

• KPI 1: Growth in social media followers and engagement.
• KPI 2: Social media conversion rate to website visits.
• KPI 3: Social media sentiment analysis and feedback response.
• KPI 4: Social media reach and share of voice metrics.

7. Knowledge Sharing Initiatives

KRA: Facilitating knowledge sharing within the community through various platforms and resources.

Short Description: Promoting knowledge exchange and learning.

• KPI 1: Number of knowledge-sharing sessions conducted monthly.
• KPI 2: Participation rate in knowledge-sharing activities.
• KPI 3: Knowledge retention and application rate among community members.
• KPI 4: Impact of knowledge sharing on community growth and engagement.

8. Community Advocacy Programs

KRA: Developing and implementing advocacy programs to empower community members as brand advocates.

Short Description: Cultivating community advocates and ambassadors.

• KPI 1: Number of advocates recruited and retained.
• KPI 2: Advocate engagement and advocacy activities metrics.
• KPI 3: Advocacy-driven referrals and conversions.
• KPI 4: Advocacy program impact on brand perception and loyalty.

9. Data Analysis and Reporting

KRA: Analyzing community data to derive insights, track performance, and inform strategic decisions.

Short Description: Data-driven decision-making and reporting.

• KPI 1: Data accuracy and completeness in community analytics.
• KPI 2: Monthly community performance dashboard metrics.
• KPI 3: Trends and patterns identification in community data.
• KPI 4: Data-informed recommendations implemented successfully.

10. Continuous Improvement Initiatives

KRA: Leading continuous improvement projects to enhance community experience, processes, and outcomes.

Short Description: Driving ongoing enhancements and optimizations.

• KPI 1: Number of improvement initiatives implemented quarterly.
• KPI 2: Impact measurement of improvements on community metrics.
• KPI 3: Feedback from community on improvement effectiveness.
• KPI 4: Efficiency gains and cost savings through improvement projects.