Company Pharmacist KRA/KPI

**Job Title:** Company Pharmacist

**Job Description:**
As a Company Pharmacist, your role involves overseeing pharmaceutical operations within the company, ensuring compliance with regulations, and providing expert advice on medication management. You will be responsible for maintaining accurate medication records, dispensing prescriptions, and offering guidance to staff and customers on drug interactions and side effects.

**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

**1. Regulatory Compliance**
– **KRA:** Ensure adherence to all pharmaceutical regulations to maintain a safe and legal environment.
– **Short Description:** Regulatory compliance oversight.
– **KPI 1:** Percentage of regulatory audits passed.
– **KPI 2:** Number of compliance violations rectified.
– **KPI 3:** Timeliness of updating regulatory documentation.
– **KPI 4:** Employee training on regulatory requirements.

**2. Inventory Management**
– **KRA:** Efficiently manage pharmaceutical inventory to prevent shortages and reduce wastage.
– **Short Description:** Inventory optimization and control.
– **KPI 1:** Inventory turnover rate.
– **KPI 2:** Percentage of expired products.
– **KPI 3:** Accuracy of inventory records.
– **KPI 4:** Cost-saving initiatives in inventory management.

**3. Customer Service**
– **KRA:** Provide exceptional customer service by offering accurate medication information and addressing queries.
– **Short Description:** Customer satisfaction and support.
– **KPI 1:** Customer feedback ratings.
– **KPI 2:** Response time to customer inquiries.
– **KPI 3:** Number of customer complaints resolved.
– **KPI 4:** Repeat customer rate.

**4. Staff Training**
– **KRA:** Conduct training sessions for staff on pharmaceutical best practices and new medications.
– **Short Description:** Continuous staff development.
– **KPI 1:** Percentage of staff completing training.
– **KPI 2:** Staff performance improvement post-training.
– **KPI 3:** Training session feedback ratings.
– **KPI 4:** Implementation of learned practices in daily operations.

**5. Quality Assurance**
– **KRA:** Implement quality control measures to ensure the accuracy and safety of all medications dispensed.
– **Short Description:** Quality assurance protocols.
– **KPI 1:** Error rate in prescription dispensing.
– **KPI 2:** Number of medication recalls.
– **KPI 3:** Adherence to quality standards.
– **KPI 4:** Continuous quality improvement initiatives.

**Real-Time Example of KRA & KPI**
– **KRA:** Implementing a new inventory management system to reduce wastage and improve efficiency.
– **KPI 1:** Decrease in expired product percentage.
– **KPI 2:** Increase in inventory turnover rate.
– **KPI 3:** Cost savings achieved through inventory optimization.
– **KPI 4:** Improvement in inventory accuracy leading to better stock control.

**Key Takeaways**
– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in the role of a Company Pharmacist.