Computer Hardware Technician OKR

Objectives and Key Results (OKRs)

Role Overview:

The Computer Hardware Technician plays a critical role in the Information Technology (IT) / Hardware Services industry by ensuring seamless hardware installation, maintenance, and troubleshooting across organizations. This position is responsible for diagnosing hardware issues, assembling systems, replacing faulty components, and supporting IT infrastructure — aligning with the industry’s need for uptime, speed, and efficient service delivery.

Objective 1: Ensure Timely Diagnosis and Repair of Hardware Issues

Key Results:

• Resolve 90% of hardware tickets within the defined SLA timeframe.
• Achieve a first-time resolution rate of 85% for all hardware-related issues.
• Reduce average repair turnaround time to under 4 hours.
• Maintain a zero backlog for high-priority hardware incidents weekly.
• Log and document 100% of hardware issues in the ticketing system.

Objective 2: Improve Preventive Maintenance and Uptime

Key Results:

• Conduct monthly preventive maintenance checks on all deployed hardware systems.
• Decrease unexpected system downtime by 20% over the quarter.
• Achieve 98% uptime for desktop and server hardware within assigned scope.
• Generate monthly health check reports with recommendations for all key hardware assets.
• Implement proactive replacements for 100% of devices flagged as high-risk.

Objective 3: Enhance Hardware Asset Management and Tracking

Key Results:

• Update asset inventory logs with 100% accuracy within 24 hours of changes.
• Tag and label 100% of new hardware within 2 business days of acquisition.
• Audit 100% of critical hardware assets bi-monthly for compliance.
• Achieve zero misplaced assets during routine asset tracking exercises.
• Generate quarterly asset usage insights for better procurement planning.

Objective 4: Increase End-User Satisfaction with Hardware Support

Key Results:

• Achieve an end-user satisfaction score of 90% or higher on support feedback forms.
• Close all user-raised hardware requests within 2 business days, 95% of the time.
• Reduce hardware-related escalations by 30% by end of quarter.
• Provide basic user training on hardware handling to 100% of new employees.
• Improve internal communication ratings by 15% in quarterly technician review.

Objective 5: Stay Updated with Latest Hardware Technology Trends

Key Results:

• Attend at least 2 certified workshops or webinars related to computer hardware per quarter.
• Test and evaluate at least 3 new tools or diagnostic software relevant to the role.
• Share at least 2 internal knowledge articles or tips with the IT team monthly.
• Complete internal certification or assessment with a score of 90% or above.
• Collaborate with procurement to recommend at least 1 cost-effective hardware upgrade solution.

Conclusion:

The role of Computer Hardware Technician is pivotal in the Information Technology (IT) / Hardware Services sector, ensuring continuity, reliability, and efficiency in hardware systems. By achieving the outlined OKRs, professionals in this role significantly contribute to system uptime, user satisfaction, and tech-readiness within an organization.

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