Cashier S KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Cshier S

1. Customer Service Excellence

KRA: Ensuring exceptional customer service to enhance customer satisfaction and loyalty.

Short Description: Delivering high-quality service to customers.

• Customer Satisfaction Score
• Response Time to Customer Inquiries
• Number of Positive Customer Reviews
• Customer Retention Rate

2. Sales Performance

KRA: Driving sales growth through effective product promotion and upselling.

Short Description: Meeting or exceeding sales targets.

• Total Sales Revenue
• Conversion Rate
• Average Order Value
• Sales Growth Percentage

3. Inventory Management

KRA: Maintaining accurate stock levels to meet customer demand and minimize stockouts.

Short Description: Efficiently managing inventory to optimize operations.

• Inventory Turnover Ratio
• Stockout Rate
• Order Accuracy
• Days Sales of Inventory

4. Cash Handling Accuracy

KRA: Ensuring precision in cash handling and minimizing discrepancies.

Short Description: Maintaining accuracy in handling cash transactions.

• Cash Register Discrepancy Rate
• End-of-Day Cash Balance
• Cashier Error Rate
• Cash Handling Compliance

5. Compliance Adherence

KRA: Adhering to all company policies, procedures, and regulations.

Short Description: Ensuring compliance with internal and external guidelines.

• Policy Violation Incidents
• Training Completion Rate
• Regulatory Audit Results
• Internal Compliance Score

6. Team Collaboration

KRA: Collaborating effectively with team members to achieve common goals.

Short Description: Fostering teamwork and synergy within the team.

• Team Performance Metrics
• Team Communication Effectiveness
• Participation in Team Initiatives
• Team Morale and Satisfaction

7. Product Knowledge Mastery

KRA: Acquiring in-depth knowledge of products to provide accurate information to customers.

Short Description: Demonstrating expertise in product features and benefits.

• Product Knowledge Assessment Scores
• Customer Inquiry Resolution Rate
• Product Cross-Selling Rate
• Training Completion on Product Knowledge

8. Operational Efficiency

KRA: Improving operational processes to enhance efficiency and productivity.

Short Description: Streamlining operations for optimal performance.

• Process Cycle Time
• Resource Utilization Rate
• Operational Cost Reduction Percentage
• Task Completion Time

9. Problem Resolution

KRA: Swiftly resolving customer complaints and issues to ensure satisfaction.

Short Description: Handling and resolving customer problems effectively.

• Resolution Time for Customer Issues
• Customer Escalation Rate
• Repeat Complaint Rate
• Customer Satisfaction Post-Resolution

10. Continuous Learning and Development

KRA: Engaging in ongoing learning and skill development to enhance performance.

Short Description: Commitment to personal and professional growth.

• Training Hours Completed
• Skills Improvement Metrics
• Performance Development Plan Progress
• Feedback Incorporation Rate