Dental Assistant S KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Dental Assistant

1. Patient Care

KRA: Ensuring optimal care and comfort for patients during dental procedures.

Short Description: Providing compassionate patient care.

• Percentage of patients reporting satisfaction with care received.
• Number of patient complaints received related to care quality.
• Average time taken to address patient concerns.
• Percentage of patients returning for follow-up appointments.

2. Sterilization and Infection Control

KRA: Maintaining strict adherence to sterilization protocols to prevent infections.

Short Description: Ensuring a safe and hygienic environment.

• Compliance rate with sterilization procedures.
• Number of infection control audits passed.
• Percentage of dental instruments properly sterilized.
• Incidence rate of healthcare-associated infections in the dental practice.

3. Chairside Assistance

KRA: Providing efficient chairside assistance to the dentist during procedures.

Short Description: Supporting dental procedures effectively.

• Time taken to set up for different procedures.
• Accuracy in handing instruments to the dentist during procedures.
• Number of dental procedures assisted per day.
• Feedback from dentists on the quality of chairside assistance.

4. Patient Education

KRA: Educating patients on oral hygiene practices and post-treatment care.

Short Description: Promoting oral health awareness.

• Number of patients provided with oral hygiene instructions.
• Percentage increase in patient compliance with recommended oral care practices.
• Feedback from patients on the clarity of educational instructions.
• Number of follow-up appointments scheduled for patient education purposes.

5. Appointment Scheduling

KRA: Efficiently managing patient appointments to optimize clinic workflow.

Short Description: Streamlining appointment scheduling processes.

• Percentage of appointments scheduled accurately without conflicts.
• Number of last-minute cancellations or no-shows.
• Waiting time for patients between arrival and being called in for treatment.
• Percentage of appointments rescheduled due to patient request or clinic reasons.

6. Radiography and Imaging

KRA: Performing accurate dental radiographs and imaging as directed by the dentist.

Short Description: Ensuring precise diagnostic imaging.

• Accuracy rate of positioning for dental X-rays.
• Number of retakes required during radiography procedures.
• Adherence to radiation safety protocols during imaging procedures.
• Feedback from dentists on the quality of radiographs provided.

7. Equipment Maintenance

KRA: Ensuring proper maintenance and functioning of dental equipment and instruments.

Short Description: Preserving equipment reliability.

• Number of equipment maintenance checks completed per week.
• Percentage of broken or malfunctioning equipment reported and resolved promptly.
• Adherence to manufacturer’s maintenance guidelines for dental equipment.
• Downtime due to equipment failure during patient treatments.

8. Administrative Support

KRA: Providing administrative support such as patient record management and billing.

Short Description: Efficient administrative assistance.

• Accuracy rate in patient record-keeping and documentation.
• Timeliness in processing insurance claims and billing procedures.
• Number of patient queries addressed effectively.
• Feedback from administrative staff on the quality of support provided.

9. Team Collaboration

KRA: Collaborating effectively with dental team members for seamless patient care.

Short Description: Fostering teamwork and communication.

• Participation in team meetings and contribution to discussions.
• Feedback from colleagues on the level of teamwork and cooperation.
• Resolution time for conflicts or misunderstandings within the team.
• Number of successful team initiatives or projects participated in.

10. Professional Development

KRA: Continuously seeking opportunities for professional growth and skill enhancement.

Short Description: Commitment to ongoing learning.

• Number of continuing education courses or certifications completed annually.
• Feedback from supervisors on the application of new skills in practice.
• Self-assessment of skill improvement and knowledge enhancement over time.
• Participation in professional conferences or workshops for skill development.