What Is Documentation KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Content Creation

KRA: Responsible for creating high-quality and engaging content for documentation purposes.

Short Description: Content creation for effective documentation.

• Number of documents created per month
• User engagement metrics on documentation
• Content accuracy and relevancy score
• Feedback ratings on documentation quality

2. Content Optimization

KRA: Ensuring that the documentation content is optimized for search engines and user experience.

Short Description: Optimizing content for search and usability.

• SEO ranking of documentation pages
• Page load speed of documentation content
• Click-through rate on documentation links
• Reduction in user queries post-optimization

3. Documentation Maintenance

KRA: Regularly updating and maintaining existing documentation to ensure accuracy and relevance.

Short Description: Maintaining up-to-date documentation.

• Frequency of documentation updates
• Percentage of outdated content removed
• User satisfaction with updated documentation
• Decrease in user errors post-update

4. User Feedback Analysis

KRA: Collecting and analyzing user feedback to improve the documentation quality and user experience.

Short Description: Enhancing documentation based on feedback.

• Number of feedback responses analyzed
• Implementation rate of feedback suggestions
• Improvement in user satisfaction scores
• Reduction in user support tickets related to documentation

5. Knowledge Base Expansion

KRA: Expanding the organization’s knowledge base by adding new documentation on emerging topics.

Short Description: Growing the knowledge base repository.

• Number of new articles added monthly
• Relevance score of new documentation topics
• Usage metrics of new knowledge base articles
• Feedback on the usefulness of new documentation

6. Cross-Functional Collaboration

KRA: Collaborating with different teams to ensure comprehensive and accurate documentation across all areas.

Short Description: Collaborating for holistic documentation.

• Number of cross-functional projects participated in
• Quality of documentation in aligned areas
• Feedback from other departments on documentation support
• Reduction in documentation silos within the organization

7. Compliance and Regulatory Adherence

KRA: Ensuring that all documentation complies with relevant regulations and industry standards.

Short Description: Compliance with documentation standards.

• Regulatory compliance audit scores for documentation
• Adherence to industry-specific standards in documentation
• Documentation security and data privacy measures in place
• Training completion rates on compliance requirements

8. Documentation Accessibility

KRA: Making documentation easily accessible to all users through intuitive navigation and search functionalities.

Short Description: Enhancing accessibility of documentation.

• Search success rate within documentation platform
• Accessibility ratings for diverse user groups
• Improvement in documentation search functionality
• Reduction in time taken to find relevant information

9. Training and Onboarding Support

KRA: Providing training materials and support documentation for new employees to aid in their onboarding process.

Short Description: Facilitating onboarding through documentation.

• Completion rates of onboarding documentation modules
• Feedback on the clarity of training materials
• Time taken for new hires to become proficient using documentation
• Retention rates of information post-training

10. Documentation Performance Reporting

KRA: Generating reports on documentation performance metrics to track effectiveness and identify areas for improvement.

Short Description: Reporting on documentation performance.

• Accuracy and timeliness of performance reports
• Insights derived from documentation metrics analysis
• Implementation rate of improvement strategies based on reports
• Documentation performance impact on overall business objectives