Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)
1. Content Creation
KRA: Responsible for creating high-quality and engaging content for documentation purposes.
Short Description: Content creation for effective documentation.
- Number of documents created per month
- User engagement metrics on documentation
- Content accuracy and relevancy score
- Feedback ratings on documentation quality
2. Content Optimization
KRA: Ensuring that the documentation content is optimized for search engines and user experience.
Short Description: Optimizing content for search and usability.
- SEO ranking of documentation pages
- Page load speed of documentation content
- Click-through rate on documentation links
- Reduction in user queries post-optimization
3. Documentation Maintenance
KRA: Regularly updating and maintaining existing documentation to ensure accuracy and relevance.
Short Description: Maintaining up-to-date documentation.
- Frequency of documentation updates
- Percentage of outdated content removed
- User satisfaction with updated documentation
- Decrease in user errors post-update
4. User Feedback Analysis
KRA: Collecting and analyzing user feedback to improve the documentation quality and user experience.
Short Description: Enhancing documentation based on feedback.
- Number of feedback responses analyzed
- Implementation rate of feedback suggestions
- Improvement in user satisfaction scores
- Reduction in user support tickets related to documentation
5. Knowledge Base Expansion
KRA: Expanding the organization’s knowledge base by adding new documentation on emerging topics.
Short Description: Growing the knowledge base repository.
- Number of new articles added monthly
- Relevance score of new documentation topics
- Usage metrics of new knowledge base articles
- Feedback on the usefulness of new documentation
6. Cross-Functional Collaboration
KRA: Collaborating with different teams to ensure comprehensive and accurate documentation across all areas.
Short Description: Collaborating for holistic documentation.
- Number of cross-functional projects participated in
- Quality of documentation in aligned areas
- Feedback from other departments on documentation support
- Reduction in documentation silos within the organization
7. Compliance and Regulatory Adherence
KRA: Ensuring that all documentation complies with relevant regulations and industry standards.
Short Description: Compliance with documentation standards.
- Regulatory compliance audit scores for documentation
- Adherence to industry-specific standards in documentation
- Documentation security and data privacy measures in place
- Training completion rates on compliance requirements
8. Documentation Accessibility
KRA: Making documentation easily accessible to all users through intuitive navigation and search functionalities.
Short Description: Enhancing accessibility of documentation.
- Search success rate within documentation platform
- Accessibility ratings for diverse user groups
- Improvement in documentation search functionality
- Reduction in time taken to find relevant information
9. Training and Onboarding Support
KRA: Providing training materials and support documentation for new employees to aid in their onboarding process.
Short Description: Facilitating onboarding through documentation.
- Completion rates of onboarding documentation modules
- Feedback on the clarity of training materials
- Time taken for new hires to become proficient using documentation
- Retention rates of information post-training
10. Documentation Performance Reporting
KRA: Generating reports on documentation performance metrics to track effectiveness and identify areas for improvement.
Short Description: Reporting on documentation performance.
- Accuracy and timeliness of performance reports
- Insights derived from documentation metrics analysis
- Implementation rate of improvement strategies based on reports
- Documentation performance impact on overall business objectives
