Electrical Service Engineer KRA/KPI

**Job Title:** Electrical Service Engineer

**Job Description:**
As an Electrical Service Engineer, you will be responsible for maintaining, troubleshooting, and repairing electrical systems to ensure optimal functionality and safety. Your role involves conducting inspections, identifying faults, and implementing solutions to meet customer expectations and regulatory standards.

**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI):**

**1. Electrical System Maintenance**
– **KRA:** Ensuring regular maintenance of electrical systems to prevent breakdowns and disruptions.
– **Short Description:** Maintain electrical systems to ensure operational efficiency.
– Timely completion of scheduled maintenance tasks.
– Percentage reduction in system downtime.
– Accuracy in maintenance documentation.
– Compliance with maintenance schedules.

**2. Fault Diagnosis and Repair**
– **KRA:** Identifying electrical faults accurately and implementing effective repair solutions.
– **Short Description:** Diagnose and repair electrical faults promptly.
– Average time taken to diagnose faults.
– First-time fix rate.
– Customer satisfaction ratings post-repair.
– Reduction in recurring faults.

**3. Safety Compliance**
– **KRA:** Ensuring adherence to safety protocols and regulatory requirements in all electrical work.
– **Short Description:** Maintain safety standards in electrical operations.
– Number of safety audits passed.
– Zero reportable safety incidents.
– Completion of safety training modules.
– Compliance with electrical codes and standards.

**4. Customer Service**
– **KRA:** Providing excellent customer service by addressing queries and concerns professionally.
– **Short Description:** Deliver exceptional customer service experiences.
– Average response time to customer queries.
– Customer feedback ratings.
– Number of repeat service requests.
– Resolution rate of customer issues.

**5. System Upgrades and Installations**
– **KRA:** Executing system upgrades and installations efficiently to meet client needs.
– **Short Description:** Upgrade and install electrical systems effectively.
– Timely completion of installation projects.
– Accuracy in system upgrades.
– Client satisfaction with new installations.
– Compliance with project timelines.

**Real-Time Example of KRA & KPI:**
**KRA:** Implementing predictive maintenance strategies to reduce system downtime.
– **KPI 1:** Percentage decrease in unplanned system downtime.
– **KPI 2:** Increase in equipment lifespan due to proactive maintenance.
– **KPI 3:** Cost savings achieved through predictive maintenance measures.
– **KPI 4:** Improvement in overall system reliability and performance.

**Key Takeaways:**
– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in Electrical Service Engineer.

This structured content layout provides clear insights into the Key Responsibility Areas and Key Performance Indicators for an Electrical Service Engineer role, enabling effective performance tracking and goal achievement.