Electronic Technician KRA/KPI

Job Description: Electronic Technician

A professional Electronic Technician is responsible for maintaining, repairing, and troubleshooting electronic systems and equipment. They play a crucial role in ensuring the smooth operation and functionality of electronic devices. The ideal candidate should possess strong technical skills, attention to detail, and a problem-solving mindset.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Equipment Maintenance

KRA: Responsible for the regular maintenance of electronic equipment to prevent downtime.

Short Description: Ensuring optimal performance of all electronic devices.

• 1. Percentage of scheduled maintenance completed on time.
• 2. Average time taken to resolve maintenance issues.
• 3. Equipment uptime percentage.
• 4. Cost savings through preventive maintenance measures.

2. Troubleshooting and Repair

KRA: Identify and resolve electronic system malfunctions to minimize disruptions.

Short Description: Swiftly diagnosing and fixing electronic issues.

• 1. Average time to identify the root cause of a malfunction.
• 2. Percentage of issues resolved within a specified timeframe.
• 3. Customer satisfaction rating post-repair.
• 4. Reduction in repeat repair instances.

3. Quality Control

KRA: Ensure all electronic components meet quality standards for optimal performance.

Short Description: Upholding quality standards in electronic systems.

• 1. Percentage of products passing quality inspections.
• 2. Number of defects identified and rectified.
• 3. Compliance with industry quality regulations.
• 4. Feedback from quality assurance audits.

4. Safety Compliance

KRA: Adhere to safety protocols and guidelines while working on electronic systems.

Short Description: Prioritizing safety in electronic operations.

• 1. Completion of safety training and certifications.
• 2. Adherence to safety procedures during repairs and maintenance.
• 3. Incident-free work record related to safety issues.
• 4. Implementation of safety improvement suggestions.

Real-Time Example of KRA & KPI

Real-World Example: Electronic Technician at Tech Solutions Inc.

KRA: Implementing proactive maintenance strategies to reduce equipment downtime.

• KPI 1: 90% of scheduled maintenance tasks completed on time.
• KPI 2: Average resolution time for maintenance issues reduced by 20%.
• KPI 3: Equipment uptime increased by 15% after preventive maintenance measures.
• KPI 4: Achieved 10% cost savings through efficient maintenance practices.

These KPIs led to improved equipment reliability, reduced downtime, and cost savings for Tech Solutions Inc.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in the role of an Electronic Technician.

Content structured with clear, concise, and measurable KPIs while maintaining professional readability.