Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Employee Relations Manager
1. Employee Relations Strategy Development
KRA: Develop strategic employee relations initiatives to foster a positive workplace culture.
Short Description: Formulate and implement ER strategies for employee engagement.
- KPI 1: Percentage increase in employee satisfaction survey scores.
- KPI 2: Number of successful conflict resolution cases.
- KPI 3: Employee turnover rate reduction.
- KPI 4: Percentage of grievances resolved within defined timelines.
2. Employee Communication Enhancement
KRA: Improve internal communication channels to enhance employee engagement and transparency.
Short Description: Enhance communication processes for better employee relations.
- KPI 1: Increase in employee feedback participation rates.
- KPI 2: Number of communication training sessions conducted.
- KPI 3: Reduction in miscommunication-related issues.
- KPI 4: Improvement in employee survey responses related to communication satisfaction.
3. Policy Development and Compliance
KRA: Develop and enforce employee relations policies to ensure legal compliance and fair treatment.
Short Description: Draft and implement ER policies for legal adherence.
- KPI 1: Percentage of policies updated in compliance with labor laws.
- KPI 2: Number of policy training sessions conducted for employees.
- KPI 3: Reduction in policy violation incidents.
- KPI 4: Compliance audit ratings related to ER policies.
4. Performance Management Support
KRA: Provide guidance and support in performance management processes to ensure fair evaluations and feedback.
Short Description: Support performance reviews for employee growth.
- KPI 1: Percentage of performance review completion within set timelines.
- KPI 2: Number of performance improvement plans implemented successfully.
- KPI 3: Increase in employee performance ratings post-feedback sessions.
- KPI 4: Employee feedback on the effectiveness of performance management support provided.
5. Conflict Resolution and Mediation
KRA: Facilitate conflict resolution and mediation processes to maintain harmonious workplace relationships.
Short Description: Manage conflicts effectively to ensure a positive work environment.
- KPI 1: Average resolution time for conflicts among employees.
- KPI 2: Reduction in escalated conflict cases within departments.
- KPI 3: Employee satisfaction ratings post-resolution of conflicts.
- KPI 4: Number of conflict prevention workshops conducted.
6. Training and Development Programs
KRA: Identify training needs and implement development programs to enhance employee skills and morale.
Short Description: Enhance employee capabilities through tailored training.
- KPI 1: Percentage of employees participating in training sessions.
- KPI 2: Improvement in key performance indicators post-training programs.
- KPI 3: Employee feedback on the relevance and effectiveness of training programs.
- KPI 4: Number of skill enhancement workshops conducted annually.
7. Employee Engagement Initiatives
KRA: Plan and execute employee engagement activities to boost morale and foster a sense of belonging.
Short Description: Create engagement programs for a motivated workforce.
- KPI 1: Participation rate in engagement events and activities.
- KPI 2: Employee retention rates post-engagement initiatives.
- KPI 3: Feedback on engagement activities through employee surveys.
- KPI 4: Increase in overall employee satisfaction scores related to engagement efforts.
8. Diversity and Inclusion Advocacy
KRA: Promote diversity and inclusion in the workplace through awareness campaigns and inclusive practices.
Short Description: Foster a diverse and inclusive work environment for all employees.
- KPI 1: Diversity representation in hiring and promotions.
- KPI 2: Employee feedback on the inclusivity of workplace practices.
- KPI 3: Number of diversity training sessions conducted annually.
- KPI 4: Participation rate in diversity and inclusion events.
9. Employee Well-being Programs
KRA: Implement well-being programs to support employee health, mental wellness, and work-life balance.
Short Description: Enhance employee well-being through structured programs.
- KPI 1: Participation rate in well-being workshops and sessions.
- KPI 2: Reduction in absenteeism rates due to health-related issues.
- KPI 3: Employee feedback on the impact of well-being programs on their work-life balance.
- KPI 4: Number of stress management initiatives implemented and their effectiveness.
10. HR Compliance Monitoring
KRA: Ensure HR policies and practices comply with legal regulations and industry standards.
Short Description: Monitor HR practices for adherence to legal requirements.
- KPI 1: Compliance audit ratings for HR practices and policies.
- KPI 2: Number of corrective actions taken based on compliance audit findings.
- KPI 3: Timely completion of required HR compliance training for all employees.
- KPI 4: Reduction in legal issues related to HR compliance violations.
