Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Erp Assistant
1. Data Management
KRA: Responsible for managing and organizing data efficiently to support decision-making processes.
Short Description: Ensuring accurate data management for seamless operations.
- Accuracy of data entry
- Timeliness in data updates
- Data security compliance
- Data retrieval efficiency
2. System Integration
KRA: Integrating various systems to streamline processes and enhance interoperability.
Short Description: Ensuring smooth integration of systems for improved efficiency.
- Number of successful integrations
- Reduction in data transfer errors
- System downtime minimization
- User feedback on system usability
3. User Training and Support
KRA: Providing training and support to users to maximize system utilization.
Short Description: Empowering users through effective training and support.
- User satisfaction with training sessions
- Reduction in user-reported system issues
- Training completion rates
- Average time to resolve user queries
4. Performance Analysis
KRA: Analyzing system performance metrics to identify areas for improvement.
Short Description: Enhancing system performance through insightful analysis.
- System uptime percentage
- Response time to system issues
- Implementation of performance optimization strategies
- Number of performance-related incidents resolved
5. Reporting and Documentation
KRA: Generating reports and maintaining documentation for compliance and analysis.
Short Description: Ensuring accurate reporting and documentation practices.
- Report accuracy rate
- Timeliness in report generation
- Documentation completeness
- Adherence to documentation standards
6. System Upgrades and Maintenance
KRA: Managing system upgrades and maintenance activities to ensure system reliability.
Short Description: Ensuring systems are up-to-date and well-maintained.
- Successful implementation of system upgrades
- Downtime during maintenance activities
- System performance post-upgrade
- Preventive maintenance completion rate
7. Vendor Management
KRA: Managing relationships with system vendors to ensure service quality and support.
Short Description: Effective management of vendor partnerships for system sustainability.
- Vendor response time to support requests
- Vendor contract adherence
- Vendor performance evaluations
- Resolution time for vendor-related issues
8. Quality Assurance
KRA: Implementing quality assurance measures to uphold system performance standards.
Short Description: Ensuring high-quality standards in system operations.
- Number of quality control checks conducted
- Percentage of system errors detected
- Quality improvement initiatives implemented
- User feedback on system quality
9. Compliance Monitoring
KRA: Monitoring system compliance with regulatory requirements and organizational policies.
Short Description: Ensuring system adherence to legal and internal standards.
- Compliance audit results
- Number of compliance violations detected
- Implementation of compliance recommendations
- Training on compliance regulations completion rate
10. Continuous Improvement
KRA: Driving continuous improvement initiatives to enhance system efficiency and effectiveness.
Short Description: Fostering a culture of improvement for ongoing success.
- Number of improvement projects implemented
- Feedback from users on system enhancements
- Reduction in system inefficiencies over time
- Employee engagement in improvement activities
