Flight Stewardess KRA/KPI

**Flight Stewardess Job Description**

As a Flight Stewardess, you play a crucial role in ensuring the comfort, safety, and satisfaction of passengers throughout their journey. Your main responsibilities include providing excellent customer service, ensuring passenger safety, and maintaining a high standard of professionalism at all times.

**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

**1. Customer Service Excellence**
– **KRA:** Ensuring passengers receive top-notch service to enhance their flying experience.
– **Short Description:** Deliver exceptional customer service.
– **KPI 1:** Passenger satisfaction ratings.
– **KPI 2:** Number of positive customer feedback.
– **KPI 3:** Response time to passenger requests.
– **KPI 4:** Upselling of in-flight services.

**2. Safety and Emergency Procedures**
– **KRA:** Implementing safety protocols and handling emergencies efficiently.
– **Short Description:** Ensure passenger safety at all times.
– **KPI 1:** Completion of safety drills.
– **KPI 2:** Timely execution of emergency procedures.
– **KPI 3:** Compliance with aviation regulations.
– **KPI 4:** Incident response effectiveness.

**3. In-flight Service Management**
– **KRA:** Managing in-flight services such as meals, entertainment, and comfort amenities.
– **Short Description:** Oversee in-flight service operations.
– **KPI 1:** On-time meal service.
– **KPI 2:** Entertainment system functionality.
– **KPI 3:** Inventory management of amenities.
– **KPI 4:** Passenger feedback on in-flight services.

**4. Conflict Resolution**
– **KRA:** Resolving passenger conflicts and ensuring a harmonious atmosphere onboard.
– **Short Description:** Handle passenger disputes effectively.
– **KPI 1:** Number of resolved conflicts.
– **KPI 2:** De-escalation success rate.
– **KPI 3:** Passenger satisfaction post-resolution.
– **KPI 4:** Training on conflict resolution effectiveness.

**5. Team Collaboration**
– **KRA:** Working cohesively with the flight crew to deliver a seamless travel experience.
– **Short Description:** Foster teamwork and collaboration.
– **KPI 1:** Team communication efficiency.
– **KPI 2:** Teamwork feedback from crew members.
– **KPI 3:** Participation in crew training.
– **KPI 4:** Team morale and cohesion.

**Real-Time Example of KRA & KPI**
**[Insert a real-world example related to the Flight Stewardess]**
– **KRA:** Providing an example of how an organization or professional applies this KRA in real life.
– **KPI 1:** Example of a measurable KPI.
– **KPI 2:** Example of a measurable KPI.
– **KPI 3:** Example of a measurable KPI.
– **KPI 4:** Example of a measurable KPI.

**Key Takeaways**
– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in Flight Stewardess.

This structured content layout provides clear, concise, and measurable KPIs for the Flight Stewardess role, enhancing professional readability and effectiveness in performance evaluation.