Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Food & Beverage Manager
1. Menu Development and Management
KRA: Developing and managing the menu to ensure variety, quality, and profitability.
Short Description: Enhancing menu offerings for customer satisfaction and increased revenue.
- Number of new menu items added quarterly
- Menu item profitability margin
- Customer satisfaction ratings on menu options
- Menu engineering analysis for top-selling items
2. Inventory Control and Cost Management
KRA: Efficiently managing inventory levels and costs to optimize profitability.
Short Description: Controlling costs while ensuring adequate supply for operations.
- Inventory turnover ratio
- Cost of goods sold (COGS) percentage
- Wastage reduction percentage
- Supplier negotiation effectiveness
3. Staff Training and Development
KRA: Training and developing staff to deliver exceptional service and uphold standards.
Short Description: Enhancing staff skills for improved customer service and operational efficiency.
- Employee satisfaction and retention rate
- Mystery shopper ratings on service quality
- Training hours per employee annually
- Number of promotions from within the team
4. Health and Safety Compliance
KRA: Ensuring compliance with health and safety regulations to maintain a safe environment.
Short Description: Prioritizing the well-being of customers and staff through adherence to standards.
- Health inspection scores
- Number of safety training sessions conducted
- Incident reports related to health and safety
- Percentage of staff certified in food handling
5. Revenue Generation and Profitability
KRA: Driving revenue growth and maximizing profitability through strategic initiatives.
Short Description: Increasing sales and optimizing financial performance for the F&B establishment.
- Revenue growth percentage year-over-year
- Gross profit margin achievement
- Average check value increase
- Return on investment (ROI) for marketing campaigns
6. Customer Satisfaction and Feedback Management
KRA: Monitoring customer satisfaction levels and managing feedback effectively.
Short Description: Fostering positive customer experiences and addressing concerns promptly.
- Net Promoter Score (NPS) improvement
- Online review ratings and responses
- Resolution time for customer complaints
- Repeat customer rate growth
7. Event Planning and Execution
KRA: Planning and executing events to drive foot traffic and enhance brand visibility.
Short Description: Organizing events to create memorable experiences and boost business.
- Number of successful events held per quarter
- Event ROI in terms of revenue generated
- Attendee satisfaction ratings
- Media coverage and social media engagement metrics
8. Costumer Relationship Management (CRM)
KRA: Implementing and managing CRM strategies to build and retain customer loyalty.
Short Description: Strengthening relationships with customers for long-term business growth.
- CRM software adoption and utilization rate
- Customer retention rate
- Personalized marketing campaign effectiveness
- Customer lifetime value (CLV) improvement
9. Sustainable Practices and Environmental Responsibility
KRA: Promoting sustainable practices and environmental responsibility in F&B operations.
Short Description: Implementing eco-friendly initiatives to reduce the ecological footprint.
- Energy consumption reduction percentage
- Waste recycling rate
- Use of locally sourced and organic ingredients
- Community engagement in sustainability projects
10. Market Research and Trends Analysis
KRA: Conducting market research and analyzing trends to stay ahead in the industry.
Short Description: Keeping abreast of market dynamics and consumer preferences for informed decisions.
- Competitor analysis and benchmarking reports
- Consumer trend adoption rate
- New product development based on market insights
- Industry awards and recognitions received
