Job Desk F&b Manager KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Food & Beverage Manager

1. Menu Development and Management

KRA: Developing and managing the menu to ensure variety, quality, and profitability.

Short Description: Enhancing menu offerings for customer satisfaction and increased revenue.

• Number of new menu items added quarterly
• Menu item profitability margin
• Customer satisfaction ratings on menu options
• Menu engineering analysis for top-selling items

2. Inventory Control and Cost Management

KRA: Efficiently managing inventory levels and costs to optimize profitability.

Short Description: Controlling costs while ensuring adequate supply for operations.

• Inventory turnover ratio
• Cost of goods sold (COGS) percentage
• Wastage reduction percentage
• Supplier negotiation effectiveness

3. Staff Training and Development

KRA: Training and developing staff to deliver exceptional service and uphold standards.

Short Description: Enhancing staff skills for improved customer service and operational efficiency.

• Employee satisfaction and retention rate
• Mystery shopper ratings on service quality
• Training hours per employee annually
• Number of promotions from within the team

4. Health and Safety Compliance

KRA: Ensuring compliance with health and safety regulations to maintain a safe environment.

Short Description: Prioritizing the well-being of customers and staff through adherence to standards.

• Health inspection scores
• Number of safety training sessions conducted
• Incident reports related to health and safety
• Percentage of staff certified in food handling

5. Revenue Generation and Profitability

KRA: Driving revenue growth and maximizing profitability through strategic initiatives.

Short Description: Increasing sales and optimizing financial performance for the F&B establishment.

• Revenue growth percentage year-over-year
• Gross profit margin achievement
• Average check value increase
• Return on investment (ROI) for marketing campaigns

6. Customer Satisfaction and Feedback Management

KRA: Monitoring customer satisfaction levels and managing feedback effectively.

Short Description: Fostering positive customer experiences and addressing concerns promptly.

• Net Promoter Score (NPS) improvement
• Online review ratings and responses
• Resolution time for customer complaints
• Repeat customer rate growth

7. Event Planning and Execution

KRA: Planning and executing events to drive foot traffic and enhance brand visibility.

Short Description: Organizing events to create memorable experiences and boost business.

• Number of successful events held per quarter
• Event ROI in terms of revenue generated
• Attendee satisfaction ratings
• Media coverage and social media engagement metrics

8. Costumer Relationship Management (CRM)

KRA: Implementing and managing CRM strategies to build and retain customer loyalty.

Short Description: Strengthening relationships with customers for long-term business growth.

• CRM software adoption and utilization rate
• Customer retention rate
• Personalized marketing campaign effectiveness
• Customer lifetime value (CLV) improvement

9. Sustainable Practices and Environmental Responsibility

KRA: Promoting sustainable practices and environmental responsibility in F&B operations.

Short Description: Implementing eco-friendly initiatives to reduce the ecological footprint.

• Energy consumption reduction percentage
• Waste recycling rate
• Use of locally sourced and organic ingredients
• Community engagement in sustainability projects

10. Market Research and Trends Analysis

KRA: Conducting market research and analyzing trends to stay ahead in the industry.

Short Description: Keeping abreast of market dynamics and consumer preferences for informed decisions.

• Competitor analysis and benchmarking reports
• Consumer trend adoption rate
• New product development based on market insights
• Industry awards and recognitions received