Front Desk Office Assistant KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Front Desk Office Assistant

1. Front Office Management

KRA: Efficiently manage all front office operations to ensure smooth functioning of the office.

Short Description: Handling front desk tasks and visitor management.

• Number of visitors assisted daily
• Average wait time for visitors
• Accuracy of messages taken
• Response time to inquiries

2. Communication and Coordination

KRA: Maintain effective communication within the office and coordinate with various departments.

Short Description: Ensuring clear communication channels and interdepartmental coordination.

• Number of internal communication errors
• Feedback on communication effectiveness
• Timely relay of messages between departments
• Participation in team meetings

3. Appointment Scheduling

KRA: Manage and schedule appointments for executives and staff members.

Short Description: Efficiently organizing and scheduling appointments.

• Accuracy of appointment scheduling
• Number of missed appointments
• Feedback on appointment scheduling process
• Adherence to appointment timelines

4. Administrative Support

KRA: Provide administrative support such as data entry, filing, and documentation.

Short Description: Assisting with administrative tasks and maintaining records.

• Accuracy of data entry
• Timeliness of filing documents
• Completion of assigned administrative tasks
• Feedback on support provided

5. Customer Service

KRA: Deliver excellent customer service to clients, visitors, and staff members.

Short Description: Providing exceptional service to all stakeholders.

• Customer satisfaction ratings
• Resolution of customer complaints
• Response time to customer inquiries
• Feedback on customer service interactions

6. Inventory Management

KRA: Monitor and manage office supplies and inventory levels.

Short Description: Ensuring availability of necessary supplies.

• Inventory turnover rate
• Accuracy of inventory records
• Timely ordering of supplies
• Reduction in wastage of supplies

7. Problem Solving

KRA: Identify and resolve operational issues and challenges efficiently.

Short Description: Proactively addressing and solving problems.

• Number of operational issues resolved
• Time taken to resolve common issues
• Feedback on problem-solving approach
• Implementation of preventive measures

8. Technology Proficiency

KRA: Utilize office software and tools effectively to enhance productivity.

Short Description: Proficiency in using office technology.

• Training completion on office tools
• Usage of advanced features in software
• Reduction in manual tasks through automation
• Feedback on technology utilization

9. Confidentiality Maintenance

KRA: Ensure the confidentiality and security of sensitive information and documents.

Short Description: Upholding data privacy and confidentiality standards.

• Adherence to data protection policies
• Number of data breaches reported
• Feedback on confidentiality practices
• Completion of data security training

10. Time Management

KRA: Efficiently manage time and prioritize tasks to meet deadlines.

Short Description: Prioritizing tasks and meeting timelines.

• Completion of tasks within deadlines
• Time spent on high-priority tasks
• Adherence to scheduling commitments
• Feedback on time management skills