Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Front Desk Office Assistant
1. Front Office Management
KRA: Efficiently manage all front office operations to ensure smooth functioning of the office.
Short Description: Handling front desk tasks and visitor management.
- Number of visitors assisted daily
- Average wait time for visitors
- Accuracy of messages taken
- Response time to inquiries
2. Communication and Coordination
KRA: Maintain effective communication within the office and coordinate with various departments.
Short Description: Ensuring clear communication channels and interdepartmental coordination.
- Number of internal communication errors
- Feedback on communication effectiveness
- Timely relay of messages between departments
- Participation in team meetings
3. Appointment Scheduling
KRA: Manage and schedule appointments for executives and staff members.
Short Description: Efficiently organizing and scheduling appointments.
- Accuracy of appointment scheduling
- Number of missed appointments
- Feedback on appointment scheduling process
- Adherence to appointment timelines
4. Administrative Support
KRA: Provide administrative support such as data entry, filing, and documentation.
Short Description: Assisting with administrative tasks and maintaining records.
- Accuracy of data entry
- Timeliness of filing documents
- Completion of assigned administrative tasks
- Feedback on support provided
5. Customer Service
KRA: Deliver excellent customer service to clients, visitors, and staff members.
Short Description: Providing exceptional service to all stakeholders.
- Customer satisfaction ratings
- Resolution of customer complaints
- Response time to customer inquiries
- Feedback on customer service interactions
6. Inventory Management
KRA: Monitor and manage office supplies and inventory levels.
Short Description: Ensuring availability of necessary supplies.
- Inventory turnover rate
- Accuracy of inventory records
- Timely ordering of supplies
- Reduction in wastage of supplies
7. Problem Solving
KRA: Identify and resolve operational issues and challenges efficiently.
Short Description: Proactively addressing and solving problems.
- Number of operational issues resolved
- Time taken to resolve common issues
- Feedback on problem-solving approach
- Implementation of preventive measures
8. Technology Proficiency
KRA: Utilize office software and tools effectively to enhance productivity.
Short Description: Proficiency in using office technology.
- Training completion on office tools
- Usage of advanced features in software
- Reduction in manual tasks through automation
- Feedback on technology utilization
9. Confidentiality Maintenance
KRA: Ensure the confidentiality and security of sensitive information and documents.
Short Description: Upholding data privacy and confidentiality standards.
- Adherence to data protection policies
- Number of data breaches reported
- Feedback on confidentiality practices
- Completion of data security training
10. Time Management
KRA: Efficiently manage time and prioritize tasks to meet deadlines.
Short Description: Prioritizing tasks and meeting timelines.
- Completion of tasks within deadlines
- Time spent on high-priority tasks
- Adherence to scheduling commitments
- Feedback on time management skills
