Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Front Fice Manager Hotel
1. Guest Experience Management
KRA: Ensuring exceptional guest experiences to drive customer satisfaction and loyalty at Front Fice Manager Hotel.
Short Description: Enhancing guest satisfaction through personalized services.
- Guest Satisfaction Score
- Repeat Guest Rate
- Online Reviews Rating
- Complaint Resolution Time
2. Revenue Generation and Profitability
KRA: Maximizing revenue streams and optimizing profitability for Front Fice Manager Hotel.
Short Description: Driving revenue growth and cost efficiency.
- Revenue Per Available Room (RevPAR)
- Occupancy Rate
- Profit Margin
- Upsell Percentage
3. Staff Training and Development
KRA: Developing a skilled and motivated workforce for Front Fice Manager Hotel.
Short Description: Building a culture of continuous learning and growth.
- Training Hours per Employee
- Employee Satisfaction Index
- Promotion Rate
- Employee Turnover Rate
4. Operational Efficiency
KRA: Ensuring smooth operations and efficient processes at Front Fice Manager Hotel.
Short Description: Streamlining operations for enhanced productivity.
- Check-in Time Average
- Check-out Time Average
- Room Turnover Time
- Inventory Management Accuracy
5. Marketing and Brand Promotion
KRA: Increasing brand visibility and driving marketing initiatives for Front Fice Manager Hotel.
Short Description: Elevating the hotel’s brand presence in the market.
- Website Traffic Growth
- Social Media Engagement Rate
- Brand Awareness Index
- Marketing ROI
6. Health and Safety Compliance
KRA: Ensuring adherence to health and safety regulations for guests and employees at Front Fice Manager Hotel.
Short Description: Maintaining a secure environment for all stakeholders.
- Health Inspection Score
- Incident Report Rate
- Emergency Response Time
- Training Completion Rate on Safety Protocols
7. Customer Relationship Management
KRA: Building and nurturing long-term relationships with guests for Front Fice Manager Hotel.
Short Description: Fostering customer loyalty and engagement.
- Net Promoter Score (NPS)
- Customer Retention Rate
- Referral Program Participation
- Feedback Response Rate
8. Environmental Sustainability Initiatives
KRA: Implementing eco-friendly practices and sustainability initiatives at Front Fice Manager Hotel.
Short Description: Promoting environmental responsibility and conservation efforts.
- Energy Consumption Reduction
- Waste Recycling Rate
- Carbon Footprint Reduction
- Sustainability Certifications Obtained
9. Technology Integration and Innovation
KRA: Leveraging technology for operational efficiency and guest convenience at Front Fice Manager Hotel.
Short Description: Embracing digital solutions for enhanced guest experiences.
- Technology Adoption Rate
- Guest Mobile App Usage
- Online Booking Conversion Rate
- IT Issue Resolution Time
10. Community Engagement and Corporate Social Responsibility
KRA: Engaging with the local community and fulfilling corporate social responsibility commitments at Front Fice Manager Hotel.
Short Description: Contributing positively to society and giving back to the community.
- Community Service Hours
- Donation Impact Metrics
- Employee Volunteer Participation Rate
- CSR Project Success Metrics
