Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for General Office Manager
1. Operational Efficiency
KRA: Ensuring smooth operations and efficient use of resources in the office.
Short Description: Optimizing processes for maximum productivity.
- Percentage of tasks completed on time
- Cost reduction percentage
- Employee satisfaction score
- Number of process improvements implemented
2. Administrative Support
KRA: Providing effective administrative support to all departments.
Short Description: Streamlining administrative tasks for seamless operations.
- Response time to administrative requests
- Accuracy of documentation
- Number of successful cross-departmental collaborations
- Feedback rating from departments on support quality
3. Budget Management
KRA: Managing and optimizing the office budget effectively.
Short Description: Ensuring financial resources are allocated efficiently.
- Actual vs. Budget expenditure comparison
- Percentage of budget variance
- Cost-saving initiatives implemented
- Return on investment (ROI) for office expenditures
4. Team Leadership
KRA: Leading and motivating office staff to achieve organizational goals.
Short Description: Inspiring a high-performing team culture.
- Employee retention rate
- Team productivity metrics
- Employee feedback on leadership effectiveness
- Training hours per employee for skill development
5. Facility Management
KRA: Overseeing the maintenance and functionality of office facilities.
Short Description: Ensuring a safe and conducive work environment.
- Downtime percentage due to facility issues
- Cost of maintenance per square foot
- Safety incident rate
- Employee feedback on office environment satisfaction
6. Vendor Management
KRA: Managing relationships with office vendors and suppliers.
Short Description: Ensuring timely and cost-effective procurement processes.
- Vendor performance ratings
- Percentage of cost savings negotiated with vendors
- Timeliness of deliveries from suppliers
- Number of vendor partnerships established
7. Policy Compliance
KRA: Ensuring adherence to company policies and regulatory requirements.
Short Description: Mitigating compliance risks through strict policy enforcement.
- Number of policy violations detected
- Regulatory audit rating
- Employee training completion on compliance topics
- Incident resolution time for compliance issues
8. Technology Integration
KRA: Implementing and leveraging technology solutions for office efficiency.
Short Description: Embracing digital tools for enhanced productivity.
- Percentage increase in system adoption rates
- Technology-related cost savings achieved
- User satisfaction with implemented tech solutions
- Number of technology training sessions conducted
9. Strategic Planning
KRA: Contributing to the development and execution of office strategies.
Short Description: Aligning office goals with organizational objectives.
- Percentage of strategic goals achieved
- Alignment of office KPIs with company objectives
- Employee engagement in strategic initiatives
- Success rate of strategic initiatives implemented
10. Stakeholder Communication
KRA: Facilitating effective communication with internal and external stakeholders.
Short Description: Building strong relationships through clear and timely communication.
- Stakeholder satisfaction survey results
- Response time to stakeholder queries
- Number of successful stakeholder engagement initiatives
- Feedback on stakeholder relationship management
