General Office Manager KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for General Office Manager

1. Operational Efficiency

KRA: Ensuring smooth operations and efficient use of resources in the office.

Short Description: Optimizing processes for maximum productivity.

• Percentage of tasks completed on time
• Cost reduction percentage
• Employee satisfaction score
• Number of process improvements implemented

2. Administrative Support

KRA: Providing effective administrative support to all departments.

Short Description: Streamlining administrative tasks for seamless operations.

• Response time to administrative requests
• Accuracy of documentation
• Number of successful cross-departmental collaborations
• Feedback rating from departments on support quality

3. Budget Management

KRA: Managing and optimizing the office budget effectively.

Short Description: Ensuring financial resources are allocated efficiently.

• Actual vs. Budget expenditure comparison
• Percentage of budget variance
• Cost-saving initiatives implemented
• Return on investment (ROI) for office expenditures

4. Team Leadership

KRA: Leading and motivating office staff to achieve organizational goals.

Short Description: Inspiring a high-performing team culture.

• Employee retention rate
• Team productivity metrics
• Employee feedback on leadership effectiveness
• Training hours per employee for skill development

5. Facility Management

KRA: Overseeing the maintenance and functionality of office facilities.

Short Description: Ensuring a safe and conducive work environment.

• Downtime percentage due to facility issues
• Cost of maintenance per square foot
• Safety incident rate
• Employee feedback on office environment satisfaction

6. Vendor Management

KRA: Managing relationships with office vendors and suppliers.

Short Description: Ensuring timely and cost-effective procurement processes.

• Vendor performance ratings
• Percentage of cost savings negotiated with vendors
• Timeliness of deliveries from suppliers
• Number of vendor partnerships established

7. Policy Compliance

KRA: Ensuring adherence to company policies and regulatory requirements.

Short Description: Mitigating compliance risks through strict policy enforcement.

• Number of policy violations detected
• Regulatory audit rating
• Employee training completion on compliance topics
• Incident resolution time for compliance issues

8. Technology Integration

KRA: Implementing and leveraging technology solutions for office efficiency.

Short Description: Embracing digital tools for enhanced productivity.

• Percentage increase in system adoption rates
• Technology-related cost savings achieved
• User satisfaction with implemented tech solutions
• Number of technology training sessions conducted

9. Strategic Planning

KRA: Contributing to the development and execution of office strategies.

Short Description: Aligning office goals with organizational objectives.

• Percentage of strategic goals achieved
• Alignment of office KPIs with company objectives
• Employee engagement in strategic initiatives
• Success rate of strategic initiatives implemented

10. Stakeholder Communication

KRA: Facilitating effective communication with internal and external stakeholders.

Short Description: Building strong relationships through clear and timely communication.

• Stakeholder satisfaction survey results
• Response time to stakeholder queries
• Number of successful stakeholder engagement initiatives
• Feedback on stakeholder relationship management