Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for General Project Manager
1. Project Planning and Coordination
KRA: Ensuring effective planning and coordination of project activities to meet timelines and deliverables.
Short Description: Strategic project planning and seamless coordination.
- KPI 1: On-time completion of project milestones.
- KPI 2: Percentage of projects meeting budget targets.
- KPI 3: Client satisfaction ratings on project delivery.
- KPI 4: Number of successful project handovers.
2. Team Leadership and Management
KRA: Leading and managing project teams to foster collaboration, motivation, and productivity.
Short Description: Inspiring and guiding project team members towards success.
- KPI 1: Team performance against set objectives.
- KPI 2: Employee retention and satisfaction rates within the project team.
- KPI 3: Number of successful team training and development initiatives.
- KPI 4: Team’s adherence to project quality standards.
3. Stakeholder Communication and Management
KRA: Establishing and maintaining effective communication channels with project stakeholders.
Short Description: Building strong relationships and ensuring stakeholder satisfaction.
- KPI 1: Stakeholder feedback ratings on communication effectiveness.
- KPI 2: Timely resolution of stakeholder issues or concerns.
- KPI 3: Number of stakeholder meetings held per project phase.
- KPI 4: Stakeholder engagement levels throughout the project lifecycle.
4. Risk Assessment and Mitigation
KRA: Identifying potential project risks, developing mitigation strategies, and monitoring risk factors.
Short Description: Proactively managing project risks to minimize impact.
- KPI 1: Number of identified project risks vs. mitigated risks.
- KPI 2: Impact of risk mitigation strategies on project outcomes.
- KPI 3: Risk assessment accuracy based on historical data.
- KPI 4: Adherence to risk management protocols and procedures.
5. Budget and Resource Allocation
KRA: Managing project budgets and resources efficiently to optimize project outcomes.
Short Description: Strategic allocation of financial and human resources.
- KPI 1: Budget variance analysis and control measures implemented.
- KPI 2: Resource utilization rates against project requirements.
- KPI 3: Cost savings achieved through resource optimization.
- KPI 4: Return on investment (ROI) for project expenditures.
6. Quality Assurance and Control
KRA: Ensuring project deliverables meet quality standards and client expectations.
Short Description: Upholding quality benchmarks and ensuring client satisfaction.
- KPI 1: Number of quality audits conducted during project lifecycle.
- KPI 2: Client feedback scores on delivered project quality.
- KPI 3: Percentage of project deliverables meeting acceptance criteria.
- KPI 4: Continuous improvement initiatives based on quality metrics.
7. Performance Monitoring and Reporting
KRA: Monitoring project performance metrics and preparing regular reports for stakeholders.
Short Description: Tracking progress and communicating project status effectively.
- KPI 1: Timeliness and accuracy of project progress reports.
- KPI 2: Key performance indicators trend analysis over time.
- KPI 3: Stakeholder satisfaction with project reporting transparency.
- KPI 4: Alignment of project performance with established goals and targets.
8. Change Management and Adaptability
KRA: Managing changes and uncertainties in project scope, schedule, and requirements effectively.
Short Description: Embracing flexibility and driving successful project adaptations.
- KPI 1: Number of change requests processed and approved.
- KPI 2: Impact of changes on project timeline and budget tracked.
- KPI 3: Stakeholder feedback on change management responsiveness.
- KPI 4: Success rate of implementing change management strategies.
9. Innovation and Continuous Improvement
KRA: Encouraging innovation and implementing processes for continuous project enhancement.
Short Description: Fostering a culture of creativity and ongoing project development.
- KPI 1: Number of implemented innovative project solutions.
- KPI 2: Employee engagement in suggesting process improvements.
- KPI 3: Impact of innovations on project efficiency and effectiveness.
- KPI 4: Rate of successful adoption of continuous improvement initiatives.
10. Client Relationship Management
KRA: Building and maintaining strong client relationships to drive project success and future opportunities.
Short Description: Cultivating positive client interactions and long-term partnerships.
- KPI 1: Client satisfaction scores on project delivery and communication.
- KPI 2: Number of repeat business or referrals from satisfied clients.
- KPI 3: Client feedback on responsiveness and understanding of client needs.
- KPI 4: Successful resolution of client issues and concerns in a timely manner.
