“ISO 9004”

What is ISO 9004?

ISO 9004 is an international standard that provides guidelines for organizations to enhance the sustainability of their quality management systems. It complements ISO 9001, focusing on continual improvement, performance excellence, and the long-term success of an organization.

Purpose of ISO 9004

The purpose of ISO 9004 is to help organizations achieve sustained success by providing guidance on a broader range of quality management principles, beyond the scope of ISO 9001. It encourages organizations to consider the needs and expectations of all stakeholders and to continually improve their overall performance.

Benefits of ISO 9004

• Enhances organizational resilience.
• Promotes a culture of continual improvement.
• Encourages a focus on stakeholder satisfaction.
• Facilitates long-term sustainability and success.
• Provides a framework for strategic planning and leadership.

FAQs

How does ISO 9004 differ from ISO 9001?

ISO 9004 complements ISO 9001 by offering broader guidance on achieving sustained success, whereas ISO 9001 specifically outlines requirements for a quality management system. ISO 9004 is not a certification standard but a set of guidelines for improving organizational performance.

Can organizations of any size and industry benefit from ISO 9004?

Yes, ISO 9004’s principles can benefit organizations of all sizes and industries. It provides valuable guidance for achieving excellence and long-term success, making it relevant across diverse sectors and organizational contexts.