Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Handyman
1. Customer Satisfaction
KRA: Ensuring high customer satisfaction levels by providing quality service and timely assistance.
Short Description: Enhancing customer experience through service delivery.
- Customer rating feedback score
- Average response time to customer inquiries
- Number of positive customer reviews
- Customer retention rate
2. Task Completion Efficiency
KRA: Completing tasks efficiently within the specified time frame.
Short Description: Timely completion of assigned tasks.
- Task completion rate
- Average task completion time
- Percentage of tasks completed on time
- Number of rework instances
3. Skills Development
KRA: Continuous improvement of skills and knowledge related to handyman services.
Short Description: Enhancing expertise in various repair and maintenance tasks.
- Number of new skills acquired
- Training hours completed
- Certifications obtained
- Skill proficiency levels achieved
4. Inventory Management
KRA: Efficiently managing and tracking inventory of tools and materials.
Short Description: Ensuring availability of necessary supplies for tasks.
- Inventory turnover ratio
- Accuracy of inventory records
- Percentage of stockouts avoided
- Cost savings through effective inventory management
5. Safety Compliance
KRA: Adhering to safety protocols and regulations to prevent accidents and injuries.
Short Description: Ensuring a safe working environment for self and others.
- Number of safety training sessions attended
- Safety incident rate
- Adherence to safety guidelines checklist
- Percentage reduction in safety incidents
6. Time Management
KRA: Effectively managing time to optimize productivity and meet deadlines.
Short Description: Efficient allocation of time for tasks.
- Percentage of tasks completed within allocated time
- Time spent on productive vs. non-productive activities
- Meeting scheduled appointments on time
- Time efficiency improvement rate
7. Cost Control
KRA: Monitoring and controlling costs associated with handyman services.
Short Description: Ensuring cost-effective service delivery.
- Cost per task completed
- Variance between estimated and actual costs
- Cost savings initiatives implemented
- Percentage reduction in service costs
8. Quality Assurance
KRA: Maintaining high standards of work quality and craftsmanship.
Short Description: Delivering superior quality services to customers.
- Quality inspection pass rate
- Customer complaints related to service quality
- Number of callbacks for rework
- Average customer satisfaction rating for service quality
9. Communication Skills
KRA: Effective communication with customers and team members for clear task understanding.
Short Description: Enhancing communication for seamless service delivery.
- Customer feedback on communication clarity
- Team collaboration feedback score
- Number of misunderstandings resolved through effective communication
- Improvement in communication skills assessment scores
10. Business Development
KRA: Identifying opportunities for business growth and customer expansion.
Short Description: Driving business growth through strategic initiatives.
- Number of new customer acquisitions
- Revenue growth percentage
- Customer referral rate
- Successful implementation of business expansion plans
