Handyman KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Handyman

1. Customer Satisfaction

KRA: Ensuring high customer satisfaction levels by providing quality service and timely assistance.

Short Description: Enhancing customer experience through service delivery.

• Customer rating feedback score
• Average response time to customer inquiries
• Number of positive customer reviews
• Customer retention rate

2. Task Completion Efficiency

KRA: Completing tasks efficiently within the specified time frame.

Short Description: Timely completion of assigned tasks.

• Task completion rate
• Average task completion time
• Percentage of tasks completed on time
• Number of rework instances

3. Skills Development

KRA: Continuous improvement of skills and knowledge related to handyman services.

Short Description: Enhancing expertise in various repair and maintenance tasks.

• Number of new skills acquired
• Training hours completed
• Certifications obtained
• Skill proficiency levels achieved

4. Inventory Management

KRA: Efficiently managing and tracking inventory of tools and materials.

Short Description: Ensuring availability of necessary supplies for tasks.

• Inventory turnover ratio
• Accuracy of inventory records
• Percentage of stockouts avoided
• Cost savings through effective inventory management

5. Safety Compliance

KRA: Adhering to safety protocols and regulations to prevent accidents and injuries.

Short Description: Ensuring a safe working environment for self and others.

• Number of safety training sessions attended
• Safety incident rate
• Adherence to safety guidelines checklist
• Percentage reduction in safety incidents

6. Time Management

KRA: Effectively managing time to optimize productivity and meet deadlines.

Short Description: Efficient allocation of time for tasks.

• Percentage of tasks completed within allocated time
• Time spent on productive vs. non-productive activities
• Meeting scheduled appointments on time
• Time efficiency improvement rate

7. Cost Control

KRA: Monitoring and controlling costs associated with handyman services.

Short Description: Ensuring cost-effective service delivery.

• Cost per task completed
• Variance between estimated and actual costs
• Cost savings initiatives implemented
• Percentage reduction in service costs

8. Quality Assurance

KRA: Maintaining high standards of work quality and craftsmanship.

Short Description: Delivering superior quality services to customers.

• Quality inspection pass rate
• Customer complaints related to service quality
• Number of callbacks for rework
• Average customer satisfaction rating for service quality

9. Communication Skills

KRA: Effective communication with customers and team members for clear task understanding.

Short Description: Enhancing communication for seamless service delivery.

• Customer feedback on communication clarity
• Team collaboration feedback score
• Number of misunderstandings resolved through effective communication
• Improvement in communication skills assessment scores

10. Business Development

KRA: Identifying opportunities for business growth and customer expansion.

Short Description: Driving business growth through strategic initiatives.

• Number of new customer acquisitions
• Revenue growth percentage
• Customer referral rate
• Successful implementation of business expansion plans