Home Care Worker KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Home Care Worker

1. Client Care and Support

KRA: Providing compassionate care and support to clients to enhance their well-being.

Short Description: Ensuring clients receive personalized care.

• Client satisfaction rating
• Number of successful care plans implemented
• Response time to client needs
• Client feedback and testimonials

2. Medication Management

KRA: Ensuring accurate administration and management of medications for clients.

Short Description: Safely managing medication routines.

• Medication error rate
• Adherence to medication schedules
• Documentation accuracy of medication records
• Client health improvements related to medication management

3. Health Monitoring and Reporting

KRA: Monitoring client health indicators and reporting any changes to healthcare providers.

Short Description: Tracking and reporting health progress.

• Accuracy of health reports
• Timeliness in reporting health changes
• Client health improvement metrics
• Feedback from healthcare providers on reporting quality

4. Personal Care Assistance

KRA: Providing assistance with personal care activities such as bathing, dressing, and grooming.

Short Description: Assisting with daily personal care needs.

• Client hygiene maintenance level
• Assistance effectiveness in personal care tasks
• Client comfort and dignity maintained
• Feedback on personal care assistance quality

5. Household Support

KRA: Assisting clients with light household chores and errands to ensure a safe living environment.

Short Description: Supporting clients with daily chores.

• Completion of household tasks within set timeframes
• Client satisfaction with household support services
• Household cleanliness and organization level
• Efficiency in running errands for clients

6. Emotional and Social Well-being

KRA: Providing emotional support and companionship to clients for their social well-being.

Short Description: Enhancing emotional and social connections.

• Client emotional well-being improvement indicators
• Client engagement in social activities
• Feedback on emotional support effectiveness
• Client relationships and social connections strengthened

7. Care Plan Development

KRA: Developing personalized care plans based on client needs and preferences.

Short Description: Creating tailored care strategies.

• Accuracy and completeness of care plans
• Client adherence to care plan recommendations
• Client health outcomes based on care plans
• Client and family satisfaction with care plan customization

8. Emergency Response Preparedness

KRA: Being prepared to handle emergency situations and provide immediate assistance.

Short Description: Ensuring readiness for emergencies.

• Response time in emergency scenarios
• Successful resolution of emergency situations
• Client safety ensured during emergencies
• Training completion in emergency response protocols

9. Documentation and Record-Keeping

KRA: Maintaining accurate records of client care, activities, and health status.

Short Description: Organizing and managing client records.

• Completeness and accuracy of client records
• Timeliness in updating client documentation
• Compliance with record-keeping regulations
• Client information confidentiality maintained

10. Professional Development and Training

KRA: Engaging in continuous learning and training to enhance skills and knowledge in home care services.

Short Description: Investing in personal and professional growth.

• Participation in relevant training programs
• Skill enhancement level based on training outcomes
• Application of new knowledge in client care practices
• Feedback on performance improvement post-training