Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Home Care Worker
1. Client Care and Support
KRA: Providing compassionate care and support to clients to enhance their well-being.
Short Description: Ensuring clients receive personalized care.
- Client satisfaction rating
- Number of successful care plans implemented
- Response time to client needs
- Client feedback and testimonials
2. Medication Management
KRA: Ensuring accurate administration and management of medications for clients.
Short Description: Safely managing medication routines.
- Medication error rate
- Adherence to medication schedules
- Documentation accuracy of medication records
- Client health improvements related to medication management
3. Health Monitoring and Reporting
KRA: Monitoring client health indicators and reporting any changes to healthcare providers.
Short Description: Tracking and reporting health progress.
- Accuracy of health reports
- Timeliness in reporting health changes
- Client health improvement metrics
- Feedback from healthcare providers on reporting quality
4. Personal Care Assistance
KRA: Providing assistance with personal care activities such as bathing, dressing, and grooming.
Short Description: Assisting with daily personal care needs.
- Client hygiene maintenance level
- Assistance effectiveness in personal care tasks
- Client comfort and dignity maintained
- Feedback on personal care assistance quality
5. Household Support
KRA: Assisting clients with light household chores and errands to ensure a safe living environment.
Short Description: Supporting clients with daily chores.
- Completion of household tasks within set timeframes
- Client satisfaction with household support services
- Household cleanliness and organization level
- Efficiency in running errands for clients
6. Emotional and Social Well-being
KRA: Providing emotional support and companionship to clients for their social well-being.
Short Description: Enhancing emotional and social connections.
- Client emotional well-being improvement indicators
- Client engagement in social activities
- Feedback on emotional support effectiveness
- Client relationships and social connections strengthened
7. Care Plan Development
KRA: Developing personalized care plans based on client needs and preferences.
Short Description: Creating tailored care strategies.
- Accuracy and completeness of care plans
- Client adherence to care plan recommendations
- Client health outcomes based on care plans
- Client and family satisfaction with care plan customization
8. Emergency Response Preparedness
KRA: Being prepared to handle emergency situations and provide immediate assistance.
Short Description: Ensuring readiness for emergencies.
- Response time in emergency scenarios
- Successful resolution of emergency situations
- Client safety ensured during emergencies
- Training completion in emergency response protocols
9. Documentation and Record-Keeping
KRA: Maintaining accurate records of client care, activities, and health status.
Short Description: Organizing and managing client records.
- Completeness and accuracy of client records
- Timeliness in updating client documentation
- Compliance with record-keeping regulations
- Client information confidentiality maintained
10. Professional Development and Training
KRA: Engaging in continuous learning and training to enhance skills and knowledge in home care services.
Short Description: Investing in personal and professional growth.
- Participation in relevant training programs
- Skill enhancement level based on training outcomes
- Application of new knowledge in client care practices
- Feedback on performance improvement post-training
