Hospital Assistant KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Hospital Assistant

1. Patient Care Management

KRA: Ensuring optimal care and comfort for patients during their stay.

Short Description: Managing patient care and satisfaction.

• Percentage of positive patient feedback received
• Average patient wait time in the facility
• Number of patient complaints resolved within a specified time frame
• Patient satisfaction score based on surveys

2. Medical Equipment Maintenance

KRA: Proper maintenance and functioning of medical equipment.

Short Description: Ensuring equipment reliability and safety.

• Percentage of equipment maintenance completed on schedule
• Downtime of critical medical equipment
• Number of equipment breakdowns requiring immediate attention
• Adherence to equipment safety protocols

3. Administrative Support

KRA: Providing administrative support to healthcare professionals.

Short Description: Assisting in administrative tasks for smooth operations.

• Accuracy of patient records maintained
• Timeliness in scheduling appointments and follow-ups
• Efficiency in managing inventory and supplies
• Completion rate of assigned administrative tasks

4. Infection Control

KRA: Implementing and monitoring infection control measures.

Short Description: Ensuring a safe and hygienic environment.

• Compliance with hand hygiene protocols
• Number of infection control audits passed
• Proper disposal of medical waste adherence
• Reduction in hospital-acquired infections rate

5. Emergency Response

KRA: Promptly responding to medical emergencies.

Short Description: Ensuring quick and efficient emergency care.

• Response time to emergency calls
• Accuracy in emergency protocol execution
• Number of successful emergency interventions
• Patient survival rate in emergency situations

6. Team Collaboration

KRA: Collaborating effectively with healthcare teams.

Short Description: Promoting teamwork and interdisciplinary cooperation.

• Participation in team meetings and contributions
• Feedback from colleagues on teamwork and support
• Completion of team-assigned tasks within deadlines
• Resolution of conflicts within the team

7. Quality Assurance

KRA: Ensuring quality standards in patient care.

Short Description: Maintaining high-quality healthcare services.

• Compliance with quality assurance guidelines
• Number of successful patient outcomes achieved
• Regular audits and evaluations completed
• Implementation of quality improvement initiatives

8. Patient Education

KRA: Providing patients with necessary health education.

Short Description: Empowering patients with health knowledge.

• Number of educational sessions conducted for patients
• Feedback on the effectiveness of patient education programs
• Improvement in patient understanding of their health conditions
• Follow-up compliance with patient education recommendations

9. Safety Protocols Adherence

KRA: Adhering to safety protocols and regulations.

Short Description: Ensuring a safe environment for patients and staff.

• Completion of mandatory safety training modules
• Adherence to personal protective equipment (PPE) guidelines
• Incident reporting accuracy and timeliness
• Number of safety violations identified and corrected

10. Continuous Professional Development

KRA: Engaging in continuous learning and professional growth.

Short Description: Enhancing skills and knowledge for better performance.

• Participation in relevant training programs and workshops
• Feedback on the application of new skills in daily tasks
• Completion of certifications or advanced courses
• Improvement in job performance based on acquired knowledge