Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Hospital Assistant
1. Patient Care Management
KRA: Ensuring optimal care and comfort for patients during their stay.
Short Description: Managing patient care and satisfaction.
- Percentage of positive patient feedback received
- Average patient wait time in the facility
- Number of patient complaints resolved within a specified time frame
- Patient satisfaction score based on surveys
2. Medical Equipment Maintenance
KRA: Proper maintenance and functioning of medical equipment.
Short Description: Ensuring equipment reliability and safety.
- Percentage of equipment maintenance completed on schedule
- Downtime of critical medical equipment
- Number of equipment breakdowns requiring immediate attention
- Adherence to equipment safety protocols
3. Administrative Support
KRA: Providing administrative support to healthcare professionals.
Short Description: Assisting in administrative tasks for smooth operations.
- Accuracy of patient records maintained
- Timeliness in scheduling appointments and follow-ups
- Efficiency in managing inventory and supplies
- Completion rate of assigned administrative tasks
4. Infection Control
KRA: Implementing and monitoring infection control measures.
Short Description: Ensuring a safe and hygienic environment.
- Compliance with hand hygiene protocols
- Number of infection control audits passed
- Proper disposal of medical waste adherence
- Reduction in hospital-acquired infections rate
5. Emergency Response
KRA: Promptly responding to medical emergencies.
Short Description: Ensuring quick and efficient emergency care.
- Response time to emergency calls
- Accuracy in emergency protocol execution
- Number of successful emergency interventions
- Patient survival rate in emergency situations
6. Team Collaboration
KRA: Collaborating effectively with healthcare teams.
Short Description: Promoting teamwork and interdisciplinary cooperation.
- Participation in team meetings and contributions
- Feedback from colleagues on teamwork and support
- Completion of team-assigned tasks within deadlines
- Resolution of conflicts within the team
7. Quality Assurance
KRA: Ensuring quality standards in patient care.
Short Description: Maintaining high-quality healthcare services.
- Compliance with quality assurance guidelines
- Number of successful patient outcomes achieved
- Regular audits and evaluations completed
- Implementation of quality improvement initiatives
8. Patient Education
KRA: Providing patients with necessary health education.
Short Description: Empowering patients with health knowledge.
- Number of educational sessions conducted for patients
- Feedback on the effectiveness of patient education programs
- Improvement in patient understanding of their health conditions
- Follow-up compliance with patient education recommendations
9. Safety Protocols Adherence
KRA: Adhering to safety protocols and regulations.
Short Description: Ensuring a safe environment for patients and staff.
- Completion of mandatory safety training modules
- Adherence to personal protective equipment (PPE) guidelines
- Incident reporting accuracy and timeliness
- Number of safety violations identified and corrected
10. Continuous Professional Development
KRA: Engaging in continuous learning and professional growth.
Short Description: Enhancing skills and knowledge for better performance.
- Participation in relevant training programs and workshops
- Feedback on the application of new skills in daily tasks
- Completion of certifications or advanced courses
- Improvement in job performance based on acquired knowledge
