Hospital Human Resources KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Hospital Human Resources

1. Recruitment and Selection

KRA: Managing the recruitment process to attract and select qualified healthcare professionals efficiently.

Short Description: Ensuring a robust hiring process for the hospital’s staffing needs.

• Time to Fill Positions
• Quality of Hire
• Interview to Offer Ratio
• Retention Rate of New Hires

2. Training and Development

KRA: Providing training programs to enhance the skills and knowledge of hospital employees.

Short Description: Fostering continuous learning and professional growth within the workforce.

• Training Hours per Employee
• Training Effectiveness Score
• Employee Skill Improvement Rate
• Employee Satisfaction with Training

3. Performance Management

KRA: Implementing performance evaluation systems to monitor and improve employee performance.

Short Description: Ensuring employees meet or exceed performance expectations.

• Goal Achievement Rate
• Performance Appraisal Completion Rate
• Employee Engagement Score
• Performance Improvement Plan Effectiveness

4. Employee Relations

KRA: Handling employee grievances, conflicts, and fostering a positive work environment.

Short Description: Promoting harmonious relationships among staff members.

• Employee Satisfaction Index
• Resolution Time for Employee Issues
• Employee Relations Training Participation Rate
• Number of Disciplinary Actions Taken

5. Compensation and Benefits

KRA: Managing salary structures, benefits packages, and reward programs for hospital employees.

Short Description: Ensuring competitive and motivating compensation packages.

• Average Salary Increase Percentage
• Benefit Utilization Rate
• Turnover Rate Related to Compensation
• Employee Perception of Fair Pay

6. Compliance and Legal Matters

KRA: Ensuring HR practices comply with labor laws, regulations, and ethical standards.

Short Description: Mitigating legal risks and ensuring ethical conduct.

• Number of Compliance Audits Passed
• Incidents of Non-Compliance
• Training Completion Rate on Legal Matters
• Legal Dispute Resolution Time

7. Diversity and Inclusion

KRA: Promoting diversity, equity, and inclusion within the hospital workforce.

Short Description: Fostering a culture of respect and acceptance for all employees.

• Diversity Hiring Rate
• Inclusion Survey Scores
• Participation in Diversity Initiatives
• Representation of Minority Groups in Leadership

8. Health and Safety

KRA: Ensuring a safe and healthy work environment for all hospital employees.

Short Description: Prioritizing employee well-being and minimizing workplace hazards.

• Incident Rate of Workplace Accidents
• Completion Rate of Safety Training
• Employee Participation in Health Programs
• Workplace Safety Inspection Results

9. Succession Planning

KRA: Identifying and developing internal talent for future leadership roles.

Short Description: Building a pipeline of capable leaders within the organization.

• Succession Plan Implementation Rate
• Leadership Development Program Participation
• Internal Promotion Rate
• Employee Readiness for Promotion Assessment Score

10. Employee Well-being Programs

KRA: Implementing initiatives to support employee well-being and mental health.

Short Description: Enhancing overall employee wellness and work-life balance.

• Participation Rate in Well-being Programs
• Employee Stress Level Reduction
• Wellness Program Satisfaction Score
• Healthcare Cost Savings Due to Wellness Initiatives