Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Hospital Human Resources
1. Recruitment and Selection
KRA: Managing the recruitment process to attract and select qualified healthcare professionals efficiently.
Short Description: Ensuring a robust hiring process for the hospital’s staffing needs.
- Time to Fill Positions
- Quality of Hire
- Interview to Offer Ratio
- Retention Rate of New Hires
2. Training and Development
KRA: Providing training programs to enhance the skills and knowledge of hospital employees.
Short Description: Fostering continuous learning and professional growth within the workforce.
- Training Hours per Employee
- Training Effectiveness Score
- Employee Skill Improvement Rate
- Employee Satisfaction with Training
3. Performance Management
KRA: Implementing performance evaluation systems to monitor and improve employee performance.
Short Description: Ensuring employees meet or exceed performance expectations.
- Goal Achievement Rate
- Performance Appraisal Completion Rate
- Employee Engagement Score
- Performance Improvement Plan Effectiveness
4. Employee Relations
KRA: Handling employee grievances, conflicts, and fostering a positive work environment.
Short Description: Promoting harmonious relationships among staff members.
- Employee Satisfaction Index
- Resolution Time for Employee Issues
- Employee Relations Training Participation Rate
- Number of Disciplinary Actions Taken
5. Compensation and Benefits
KRA: Managing salary structures, benefits packages, and reward programs for hospital employees.
Short Description: Ensuring competitive and motivating compensation packages.
- Average Salary Increase Percentage
- Benefit Utilization Rate
- Turnover Rate Related to Compensation
- Employee Perception of Fair Pay
6. Compliance and Legal Matters
KRA: Ensuring HR practices comply with labor laws, regulations, and ethical standards.
Short Description: Mitigating legal risks and ensuring ethical conduct.
- Number of Compliance Audits Passed
- Incidents of Non-Compliance
- Training Completion Rate on Legal Matters
- Legal Dispute Resolution Time
7. Diversity and Inclusion
KRA: Promoting diversity, equity, and inclusion within the hospital workforce.
Short Description: Fostering a culture of respect and acceptance for all employees.
- Diversity Hiring Rate
- Inclusion Survey Scores
- Participation in Diversity Initiatives
- Representation of Minority Groups in Leadership
8. Health and Safety
KRA: Ensuring a safe and healthy work environment for all hospital employees.
Short Description: Prioritizing employee well-being and minimizing workplace hazards.
- Incident Rate of Workplace Accidents
- Completion Rate of Safety Training
- Employee Participation in Health Programs
- Workplace Safety Inspection Results
9. Succession Planning
KRA: Identifying and developing internal talent for future leadership roles.
Short Description: Building a pipeline of capable leaders within the organization.
- Succession Plan Implementation Rate
- Leadership Development Program Participation
- Internal Promotion Rate
- Employee Readiness for Promotion Assessment Score
10. Employee Well-being Programs
KRA: Implementing initiatives to support employee well-being and mental health.
Short Description: Enhancing overall employee wellness and work-life balance.
- Participation Rate in Well-being Programs
- Employee Stress Level Reduction
- Wellness Program Satisfaction Score
- Healthcare Cost Savings Due to Wellness Initiatives
