Hospital Human Resources KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Hospital Human Resources

1. Recruitment and Selection

KRA: Managing the recruitment and selection process to ensure the hospital hires skilled and qualified staff efficiently.

Short Description: Ensuring the right talent is brought into the hospital workforce.

• Time-to-Fill Positions
• Quality of Hires
• Applicant Satisfaction Rate
• Diversity Hiring Rate

2. Employee Onboarding and Training

KRA: Facilitating seamless onboarding and continuous training programs for new and existing hospital employees.

Short Description: Ensuring employees are equipped with necessary skills and knowledge.

• Onboarding Completion Rate
• Training Attendance and Completion Rate
• Employee Skill Proficiency Growth
• Training Effectiveness Score

3. Performance Management

KRA: Implementing performance appraisal systems and providing feedback to enhance employee performance.

Short Description: Ensuring employees meet performance expectations.

• Employee Performance Ratings
• Goal Achievement Rate
• Feedback Implementation Rate
• Employee Engagement Score

4. Employee Relations and Welfare

KRA: Managing employee relations, resolving conflicts, and ensuring employee welfare programs are in place.

Short Description: Fostering a positive work environment and employee satisfaction.

• Employee Satisfaction Survey Results
• Conflict Resolution Time
• Participation in Wellness Programs
• Employee Turnover Rate

5. Compliance and Legal Requirements

KRA: Ensuring hospital HR practices comply with labor laws and regulations.

Short Description: Mitigating legal risks and ensuring ethical HR practices.

• Compliance Audit Results
• Training on Legal Updates Completion Rate
• Number of Legal Complaints
• Ethics Violation Incidents

6. Compensation and Benefits Management

KRA: Designing and managing competitive compensation and benefits packages to attract and retain talent.

Short Description: Ensuring employees are fairly compensated for their contributions.

• Compensation Competitiveness Index
• Benefits Utilization Rate
• Salary Increase Budget Adherence
• Employee Benefits Satisfaction Score

7. HR Data and Analytics

KRA: Utilizing HR data and analytics to drive informed decision-making and improve HR processes.

Short Description: Leveraging data for strategic HR initiatives.

• HR Metrics Accuracy
• Data-driven Insights Implementation Rate
• Turnover Analysis and Prediction Accuracy
• Cost per Hire Reduction

8. Succession Planning and Talent Development

KRA: Identifying and developing internal talent for future leadership roles within the hospital.

Short Description: Ensuring a pipeline of skilled leaders for the hospital’s sustainability.

• Succession Planning Effectiveness
• Leadership Development Program Participation Rate
• Promotion from Within Rate
• Talent Retention Rate

9. Employee Engagement and Satisfaction

KRA: Implementing initiatives to enhance employee engagement and satisfaction levels.

Short Description: Fostering a positive work culture and high employee morale.

• Employee Engagement Survey Results
• Recognition Program Participation Rate
• Work-Life Balance Score
• Employee Net Promoter Score

10. HR Technology Integration

KRA: Leveraging technology solutions for efficient HR processes and enhancing employee experience.

Short Description: Streamlining HR operations through technology adoption.

• HR System Integration Success Rate
• Employee Self-Service Adoption Rate
• Time Saved on Manual HR Tasks
• User Satisfaction with HR Tech Tools