Housekeeping KRA/KPI

Job Description

A Housekeeping professional is responsible for maintaining cleanliness and orderliness in various settings such as hotels, offices, hospitals, and residential spaces. They play a crucial role in ensuring a hygienic and comfortable environment for occupants and visitors.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Cleaning and Sanitization

KRA: Ensuring all areas are cleaned and sanitized to meet hygiene standards.

Short Description: Maintain cleanliness and hygiene levels across facilities.

• Percentage of rooms cleaned daily
• Feedback on cleanliness from guests/occupants
• Usage of cleaning supplies within budget
• Number of sanitation audits passed

2. Inventory Management

KRA: Efficiently managing cleaning supplies and equipment inventory.

Short Description: Ensure availability of necessary supplies for operations.

• Inventory turnover rate of cleaning supplies
• Percentage of budget utilized for inventory maintenance
• Number of equipment maintenance issues resolved
• Inventory accuracy rate

3. Staff Training and Supervision

KRA: Training and supervising housekeeping staff for optimal performance.

Short Description: Develop and manage the housekeeping team.

• Staff turnover rate
• Training completion rate
• Feedback from staff on training programs
• Team productivity levels

4. Waste Management

KRA: Implementing effective waste management practices.

Short Description: Ensure proper disposal and recycling of waste materials.

• Waste reduction targets achieved
• Compliance with waste disposal regulations
• Cost savings through waste management initiatives
• Feedback on waste management practices

5. Quality Assurance

KRA: Maintaining high-quality standards in housekeeping services.

Short Description: Uphold quality and consistency in cleaning operations.

• Quality inspection scores
• Customer satisfaction ratings
• Number of service complaints resolved
• Implementation of quality improvement initiatives

Real-Time Example of KRA & KPI

Hotel Housekeeping Example

KRA: In a hotel setting, ensuring all guest rooms are cleaned within specified timeframes with attention to detail.

• KPI 1: Percentage of rooms cleaned within the designated time
• KPI 2: Number of positive guest reviews on cleanliness
• KPI 3: Usage of cleaning supplies within budget limits
• KPI 4: Decrease in guest complaints related to housekeeping

These KPIs led to improved guest satisfaction, repeat bookings, and enhanced reputation for the hotel.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Housekeeping.

Content provided in a structured format with clear, concise, and measurable KPIs for professional readability and effectiveness in evaluating housekeeping performance.