Housekeeping Personnel KRA/KPI

Housekeeping Personnel Job Description

As a Housekeeping Personnel, your role involves maintaining cleanliness and orderliness in various facilities to ensure a pleasant environment for residents, guests, or employees. You will be responsible for cleaning, sanitizing, and organizing spaces according to established standards.

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Facility Cleaning and Maintenance

KRA: Ensuring the cleanliness and maintenance of all designated areas to uphold hygiene standards.

Short Description: Maintain cleanliness and sanitation in assigned areas.

• 1. Percentage of rooms cleaned daily
• 2. Average time taken to clean a room
• 3. Customer satisfaction ratings on cleanliness
• 4. Inventory management of cleaning supplies

2. Linen and Laundry Management

KRA: Handling linen and laundry operations efficiently to meet the facility’s needs.

Short Description: Manage linen and laundry services effectively.

• 1. Turnaround time for laundry processing
• 2. Inventory control of linens
• 3. Compliance with laundry safety standards
• 4. Reduction in linen replacement costs

3. Waste Management

KRA: Proper disposal and management of waste materials to maintain cleanliness and sanitation.

Short Description: Implement waste management practices.

• 1. Compliance with waste disposal regulations
• 2. Waste reduction initiatives implemented
• 3. Recycling rates of waste materials
• 4. Proper segregation of waste streams

4. Equipment Maintenance

KRA: Ensuring the proper maintenance and functionality of cleaning equipment and tools.

Short Description: Maintain and inspect cleaning equipment.

• 1. Equipment downtime for repairs
• 2. Regular maintenance schedules adherence
• 3. Training on equipment usage provided
• 4. Cost efficiency in equipment upkeep

5. Guest Services Support

KRA: Providing support for guest services by responding promptly to requests and maintaining a hospitable environment.

Short Description: Support guest needs and requests.

• 1. Response time to guest requests
• 2. Guest satisfaction feedback received
• 3. Adherence to guest privacy and security protocols
• 4. Handling of special requests efficiently

Real-Time Example of KRA & KPI

Example: Facility Cleaning and Maintenance

KRA: Ensuring all rooms are cleaned daily to maintain high hygiene standards.

• KPI 1: 95% of rooms cleaned daily
• KPI 2: Average time taken to clean a room is under 30 minutes
• KPI 3: Customer satisfaction ratings on cleanliness above 4.5 out of 5
• KPI 4: Inventory management shows a 10% reduction in cleaning supplies costs

This example showcases how efficient cleaning practices can lead to improved guest satisfaction and cost savings.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Housekeeping Personnel.

Ensure to implement and monitor these KRAs and KPIs for effective performance measurement and continuous improvement in housekeeping operations.