Housekeeping Staff KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Room Cleaning and Maintenance

KRA: Ensuring all rooms are cleaned thoroughly and maintained to high standards.

Short Description: Maintain cleanliness and orderliness in guest rooms.

• Rooms cleaned per day
• Customer satisfaction ratings
• Timeliness in room turnover
• Inventory management

2. Public Area Cleaning

KRA: Keeping public areas clean and presentable for guests.

Short Description: Maintain cleanliness in common areas.

• Frequency of cleaning public areas
• Feedback on cleanliness from guests
• Adherence to cleaning schedules
• Maintenance of cleaning equipment

3. Laundry Management

KRA: Managing laundry operations efficiently.

Short Description: Ensure clean and well-organized linens.

• Laundry processing time
• Inventory accuracy
• Quality of laundered items
• Cost-effectiveness in laundry operations

4. Waste Management

KRA: Proper disposal and recycling of waste materials.

Short Description: Maintain cleanliness and sustainability in waste management.

• Waste segregation compliance
• Recycling rate
• Cleanliness of waste disposal areas
• Adherence to waste management protocols

5. Inventory Control

KRA: Monitoring and managing housekeeping supplies and equipment.

Short Description: Ensure availability and proper usage of supplies.

• Inventory turnover rate
• Supplies utilization efficiency
• Accuracy in inventory records
• Cost control in procurement

Real-Time Example of KRA & KPI

Housekeeping Staff Example:

KRA: Implementing efficient room turnover practices to maintain high occupancy rates.

• KPI 1: Average time taken to clean a room
• KPI 2: Percentage of rooms cleaned daily
• KPI 3: Guest satisfaction scores related to room cleanliness
• KPI 4: Reduction in guest complaints about room conditions

This example demonstrates how focusing on efficient room turnover can lead to increased guest satisfaction and improved operational efficiency.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Housekeeping Staff.

Follow this structured format to provide clear, concise, and measurable KPIs for effective performance evaluation in the Housekeeping Staff role.