Housekeeping Staff KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Housekeeping Staff

1. Room Cleaning

KRA: Ensuring cleanliness and tidiness of guest rooms to maintain high standards of hygiene.

Short Description: Maintain cleanliness in guest rooms.

• KPI 1: Average time taken to clean a room
• KPI 2: Guest satisfaction ratings on room cleanliness
• KPI 3: Number of room inspections passed per month
• KPI 4: Percentage of rooms cleaned within specified time

2. Inventory Management

KRA: Efficiently managing and restocking cleaning supplies and amenities for guest rooms.

Short Description: Maintain adequate stock of supplies.

• KPI 1: Inventory turnover rate for cleaning supplies
• KPI 2: Percentage of budget spent on supplies
• KPI 3: Number of stockouts in a month
• KPI 4: Accuracy of inventory records

3. Public Area Maintenance

KRA: Keeping public areas like lobbies, corridors, and restrooms clean and presentable.

Short Description: Maintain cleanliness in public areas.

• KPI 1: Frequency of public area inspections
• KPI 2: Guest feedback on public area cleanliness
• KPI 3: Time taken to respond to public area cleaning requests
• KPI 4: Number of deep cleaning sessions conducted monthly

4. Linen Management

KRA: Handling and maintaining cleanliness of linens, towels, and bedding.

Short Description: Ensure clean and fresh linens.

• KPI 1: Linen replacement rate
• KPI 2: Laundry cost per occupied room
• KPI 3: Linen quality inspections passed per month
• KPI 4: Turnaround time for laundry processing

5. Waste Management

KRA: Proper disposal of waste and maintenance of cleanliness in waste storage areas.

Short Description: Effective waste disposal.

• KPI 1: Waste segregation compliance rate
• KPI 2: Waste disposal cost per room night
• KPI 3: Number of waste-related complaints received
• KPI 4: Waste recycling rate

6. Guest Interaction

KRA: Providing assistance and responding promptly to guest requests and feedback.

Short Description: Positive guest interactions.

• KPI 1: Guest satisfaction scores on staff interactions
• KPI 2: Average response time to guest requests
• KPI 3: Number of positive guest reviews mentioning staff interactions
• KPI 4: Guest retention rate

7. Equipment Maintenance

KRA: Ensuring proper maintenance and upkeep of cleaning equipment and machinery.

Short Description: Maintain operational cleaning equipment.

• KPI 1: Equipment downtime percentage
• KPI 2: Preventive maintenance completion rate
• KPI 3: Number of equipment breakdowns per month
• KPI 4: Equipment safety compliance rate

8. Training and Development

KRA: Continuous learning and skill development to enhance housekeeping staff efficiency.

Short Description: Improve staff skills and knowledge.

• KPI 1: Training hours per staff member per quarter
• KPI 2: Staff performance improvement after training
• KPI 3: Employee satisfaction with training programs
• KPI 4: Staff turnover rate post-training

9. Safety and Compliance

KRA: Ensuring adherence to safety protocols, regulations, and cleanliness standards.

Short Description: Maintain safety and compliance standards.

• KPI 1: Safety incident rate per quarter
• KPI 2: Compliance audit scores
• KPI 3: Number of safety training sessions conducted
• KPI 4: Health inspection scores

10. Time Management

KRA: Efficiently managing time and workload to meet cleaning schedules and deadlines.

Short Description: Optimize cleaning schedules.

• KPI 1: Percentage of rooms cleaned on schedule
• KPI 2: Time taken to clean standard room types
• KPI 3: Overtime hours required for cleaning tasks
• KPI 4: Adherence to shift schedules

Real-Time Example of KRA & KPI

Example: Room Cleaning

KRA: Ensuring rooms are cleaned within 30 minutes to maintain high standards of efficiency and guest satisfaction.

• KPI 1: Average time taken to clean a room is 25 minutes
• KPI 2: Guest satisfaction ratings on room cleanliness are consistently above 4.5 out of 5
• KPI 3: 95% of room inspections passed per month
• KPI 4: 90% of rooms cleaned within 30 minutes

This example showcases how efficient room cleaning leads to higher guest satisfaction, improved room turnover, and better operational efficiency.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in Housekeeping Staff.