Hr And Admin Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for an HR and Admin Assistant

1. Administrative Support

KRA: Providing efficient administrative support to ensure smooth operations.

Short Description: Administrative support for daily tasks.

• 1. Timely completion of administrative tasks.
• 2. Accuracy in maintaining records and databases.
• 3. Effective coordination of meetings and schedules.
• 4. Compliance with company policies and procedures.

2. Recruitment and Onboarding

KRA: Facilitating the recruitment and onboarding process for new employees.

Short Description: Streamlining recruitment and onboarding procedures.

• 1. Time-to-fill for open positions.
• 2. Quality of candidates sourced.
• 3. Successful onboarding experience for new hires.
• 4. Employee retention rates post-onboarding.

3. Employee Relations

KRA: Managing employee relations and fostering a positive work environment.

Short Description: Enhancing employee relations and engagement.

• 1. Employee satisfaction survey results.
• 2. Resolution time for employee grievances.
• 3. Participation in employee engagement activities.
• 4. Employee turnover rates.

4. Policy Implementation

KRA: Ensuring the implementation and compliance of HR policies and procedures.

Short Description: Policy adherence and implementation.

• 1. Adherence to attendance and leave policies.
• 2. Compliance with diversity and inclusion initiatives.
• 3. Completion of mandatory training programs.
• 4. Audit results on policy compliance.

5. Documentation and Reporting

KRA: Maintaining accurate HR documentation and generating insightful reports.

Short Description: Documentation accuracy and report generation.

• 1. Error rate in documentation.
• 2. Timeliness of report generation.
• 3. Data accuracy in reports.
• 4. Usefulness of reports for decision-making.

6. Training and Development

KRA: Supporting training and development initiatives for employee growth.

Short Description: Facilitating employee learning and development.

• 1. Participation rates in training programs.
• 2. Skill enhancement feedback from employees.
• 3. Succession planning effectiveness.
• 4. Training program feedback and improvements.

7. Compliance Management

KRA: Ensuring compliance with labor laws and regulations.

Short Description: Labor law compliance and regulations adherence.

• 1. Audit results on legal compliance.
• 2. Timely submission of required reports.
• 3. Training completion on legal updates.
• 4. Employee awareness of labor laws.

8. Performance Management

KRA: Supporting the performance management process and goal setting.

Short Description: Performance appraisal support and goal alignment.

• 1. Completion of performance appraisals on time.
• 2. Goal achievement rates.
• 3. Feedback effectiveness in appraisals.
• 4. Employee development plans implementation.

9. Payroll and Benefits Administration

KRA: Managing payroll processing and employee benefits administration.

Short Description: Payroll accuracy and benefits management.

• 1. Error rate in payroll processing.
• 2. Timely benefits enrollment and changes.
• 3. Employee satisfaction with benefits.
• 4. Cost containment in benefits administration.

10. Health and Safety Compliance

KRA: Ensuring workplace health and safety compliance.

Short Description: Workplace safety protocols adherence.

• 1. Health and safety inspection results.
• 2. Incident reporting and response time.
• 3. Training completion on safety procedures.
• 4. Employee adherence to safety protocols.

Real-Time Example of KRA & KPI

Employee Training and Development

KRA: Providing ongoing training and development opportunities to enhance employee skills and knowledge.

• KPI 1: Increase in employee skill proficiency levels.
• KPI 2: Participation rate in training programs.
• KPI 3: Employee feedback on training effectiveness.
• KPI 4: Number of internal promotions post-training.

Tracking these KPIs led to improved employee performance, job satisfaction, and career growth within the organization.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in HR and Admin Assistant roles.