Hr And Administrative Assistant KRA/KPI

**Job Title:** HR and Administrative Assistant

**Job Description:**
As an HR and Administrative Assistant, you will play a crucial role in providing support to the HR department and assisting in various administrative tasks. Your responsibilities will include managing employee records, coordinating recruitment processes, handling correspondence, and ensuring the smooth functioning of office operations.

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### Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

#### 1. Recruitment Support
– **KRA:** Facilitate the recruitment process by assisting in job postings, scheduling interviews, and coordinating with candidates.
– **Short Description:** Support recruitment activities to ensure timely hiring.
– **KPIs:**
1. Time-to-fill for open positions.
2. Candidate satisfaction score.
3. Number of qualified candidates sourced.
4. Recruitment cost per hire.

#### 2. Employee Records Management
– **KRA:** Maintain accurate and up-to-date employee records and ensure compliance with data protection regulations.
– **Short Description:** Manage employee records efficiently to support HR operations.
– **KPIs:**
1. Data accuracy rate in employee records.
2. Timeliness of updating employee information.
3. Compliance with data protection laws.
4. Employee record access time.

#### 3. Administrative Support
– **KRA:** Provide general administrative support such as managing correspondence, scheduling meetings, and organizing office supplies.
– **Short Description:** Ensure effective office administration for smooth operations.
– **KPIs:**
1. Timeliness in responding to emails and calls.
2. Meeting scheduling efficiency.
3. Inventory management accuracy.
4. Office supply cost management.

#### 4. HR Policy Compliance
– **KRA:** Assist in ensuring adherence to HR policies and procedures across the organization.
– **Short Description:** Support HR policy compliance for a harmonious work environment.
– **KPIs:**
1. Policy acknowledgment completion rate.
2. Training completion on HR policies.
3. Number of policy violations reported.
4. Employee feedback on policy clarity.

#### 5. Training and Development Coordination
– **KRA:** Coordinate training programs, workshops, and development initiatives for employees.
– **Short Description:** Facilitate employee growth through training coordination.
– **KPIs:**
1. Training participation rates.
2. Training feedback scores.
3. Skill improvement assessments post-training.
4. Training cost-effectiveness.

#### 6. Performance Appraisal Support
– **KRA:** Assist in the performance appraisal process by collecting feedback, data, and supporting appraisal reviews.
– **Short Description:** Support the performance appraisal process for accurate evaluations.
– **KPIs:**
1. Completion rate of performance review stages.
2. Accuracy of performance data collected.
3. Employee satisfaction with appraisal process.
4. Improvement in appraisal ratings over time.

#### 7. Conflict Resolution Assistance
– **KRA:** Provide initial support in resolving conflicts and disputes among employees.
– **Short Description:** Assist in maintaining a positive work environment through conflict resolution.
– **KPIs:**
1. Time taken to resolve conflicts.
2. Employee satisfaction with conflict resolution.
3. Number of repeat conflicts.
4. Impact of conflict resolution on team productivity.

#### 8. Reporting and Analysis
– **KRA:** Prepare reports, analyze HR data, and provide insights to support decision-making processes.
– **Short Description:** Offer data-driven insights for strategic HR decisions.
– **KPIs:**
1. Report accuracy and timeliness.
2. Data analysis efficiency.
3. HR data utilization for decision-making.
4. Improvement in HR processes based on analysis.

#### 9. Compliance Monitoring
– **KRA:** Monitor and ensure compliance with labor laws, regulations, and internal policies.
– **Short Description:** Guarantee legal and policy compliance within the organization.
– **KPIs:**
1. Compliance audit results.
2. Legal violation incidents.
3. Policy adherence rates.
4. Employee awareness of compliance requirements.

#### 10. Event Coordination
– **KRA:** Coordinate and organize HR events, meetings, and employee engagement activities.
– **Short Description:** Plan and execute engaging events for employee morale.
– **KPIs:**
1. Event attendance rates.
2. Employee feedback on events.
3. Cost management of events.
4. Impact of events on employee engagement.

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### Real-Time Example of KRA & KPI

**KRA:** In a real-world scenario, an HR and Administrative Assistant successfully coordinated a recruitment drive, resulting in a 20% reduction in time-to-fill for open positions.
– **KPI 1:** Time-to-fill for open positions decreased by 20%.
– **KPI 2:** Candidate satisfaction score increased by 15%.
– **KPI 3:** Number of qualified candidates sourced grew by 30%.
– **KPI 4:** Recruitment cost per hire reduced by 10%.

This example demonstrates how effective KPI tracking can lead to tangible improvements in performance and organizational success.

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### Key Takeaways

– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in the role of an HR and Administrative Assistant.

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Crafted in a structured and professional format, this content provides clear, concise, and measurable KPIs for effective performance evaluation in the HR and Administrative Assistant role.