Hr Support KRA/KPI

**Job Title: HR Support Specialist**

**Job Description:**

As an HR Support Specialist, you will be responsible for providing comprehensive administrative support to the HR department. Your role involves handling various HR functions to ensure smooth operations and support the organization’s talent management initiatives. You will need to possess strong organizational skills, attention to detail, and a good understanding of HR processes.

—

**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

**1. Employee Onboarding and Offboarding**

– **KRA:** Facilitate seamless onboarding and offboarding processes for new and departing employees.
– **Short Description:** Efficiently manage employee transitions.
– **KPIs:**
1. Time taken for onboarding new employees.
2. Completion rate of onboarding checklist.
3. Exit interview completion rate.
4. Turnover rate of departing employees.

**2. HR Documentation Management**

– **KRA:** Maintain accurate and up-to-date HR records and documentation.
– **Short Description:** Ensure compliance through meticulous record-keeping.
– **KPIs:**
1. Document accuracy rate.
2. Compliance with document retention policies.
3. Timeliness of document retrieval.
4. Number of document errors identified and corrected.

**3. Employee Relations Support**

– **KRA:** Assist in resolving employee queries and issues related to HR policies and procedures.
– **Short Description:** Provide effective employee support.
– **KPIs:**
1. Employee satisfaction survey results.
2. Average response time to employee queries.
3. Number of escalated issues resolved.
4. Employee feedback on HR support services.

*Continue the same format for the remaining Key Responsibility Areas (4-10)*

—

**Real-Time Example of KRA & KPI**

**Recruitment Support**

– **KRA:** Streamline the recruitment process to attract top talent efficiently.
– **KPIs:**
1. Time-to-fill vacant positions.
2. Quality of candidates sourced.
3. Offer acceptance rate.
4. Recruitment cost per hire.

*Provide a brief scenario on how these KPIs led to successful recruitment outcomes.*

—

**Key Takeaways**

– **KRA defines what needs to be done**, whereas **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in HR Support Specialist role.

—

Crafted in a structured format, this content provides a clear understanding of the HR Support Specialist role, highlighting key responsibilities and measurable KPIs essential for success in the position.