Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) Of Human Resource Support Specialist
1. Recruitment Support
KRA: Assisting in the recruitment process to ensure timely hiring of qualified candidates.
Short Description: Facilitating recruitment activities for efficient talent acquisition.
- Time-to-fill for open positions
- Candidate satisfaction survey results
- Quality of new hires
- Recruitment cost per hire
2. Employee Onboarding
KRA: Ensuring smooth onboarding processes for new employees.
Short Description: Streamlining onboarding procedures for enhanced employee integration.
- Employee retention rates post-onboarding
- Onboarding completion time
- Feedback from new hires on onboarding experience
- Compliance with onboarding protocols
3. HR Records Management
KRA: Maintaining accurate and up-to-date employee records.
Short Description: Ensure data accuracy and HR documentation compliance.
- Accuracy of HR data entries
- Timeliness in updating records
- Reduction in record-keeping errors
- Compliance with data protection laws
4. Employee Engagement Support
KRA: Supporting initiatives that enhance employee morale and engagement.
Short Description: Facilitate engagement programs to boost team productivity.
- Employee participation rates in engagement activities
- Engagement survey results
- Frequency of engagement activities organized
- Employee retention linked to engagement
5. Training and Development Coordination
KRA: Assisting in the coordination of training sessions and skill-building programs.
Short Description: Help organize training for employee growth.
- Training attendance rates
- Training feedback scores
- Training schedule adherence
- Percentage of employees trained per quarter
6. Leave and Attendance Monitoring
KRA: Tracking employee leave and attendance data for HR processing.
Short Description: Maintain accurate leave records and reporting.
- Accuracy of attendance reports
- Leave request processing time
- Compliance with leave policy
- Reduction in absenteeism-related errors
7. HR Policy Support
KRA: Assisting in the communication and implementation of HR policies.
Short Description: Ensure employees are aware of and follow HR policies.
- Rate of policy awareness across teams
- Number of policy-related queries resolved
- Employee compliance with policies
- Accuracy and timeliness of policy documentation
8. Employee Exit Formalities
KRA: Supporting exit process and documentation for departing employees.
Short Description: Facilitate smooth offboarding and final clearance.
- Exit interview completion rate
- Clearance turnaround time
- Accuracy of full and final settlement processing
- Feedback collected from exit interviews
9. HR System Support
KRA: Assisting with HRMS updates and usage support.
Short Description: Maintain employee data and assist teams with system access.
- System update completion rates
- Number of system-related queries resolved
- Employee access accuracy
- Reduction in HRMS-related support issues
10. Internal HR Reporting
KRA: Preparing and maintaining internal HR reports and dashboards.
Short Description: Provide accurate HR data insights for decision-making.
- Accuracy of HR reports
- Timeliness of monthly reports
- Report usage in HR meetings
- Reduction in reporting errors
Real-Time Example of KRA & KPI
Employee Engagement Support
KRA: Implementing employee engagement initiatives to boost morale and productivity.
- KPI 1: Employee satisfaction survey results improved by 12%
- KPI 2: 80% participation rate in monthly HR activities
- KPI 3: 10% decrease in voluntary turnover within six months
- KPI 4: Productivity metrics increased by 15% in engaged departments
This real-world example demonstrates how strategic engagement support by an HR Support Specialist positively impacts employee satisfaction and performance metrics.
Key Takeaways
- KRA defines what needs to be done, whereas KPI measures how well it is done.
- KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
- Regular tracking and adjustments ensure success in the Human Resource Support Specialist role.
