Human Resource Support KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) Of Human Resource Support Specialist

1. Recruitment Support

KRA: Assisting in the recruitment process to ensure timely hiring of qualified candidates.
Short Description: Facilitating recruitment activities for efficient talent acquisition.

• Time-to-fill for open positions
• Candidate satisfaction survey results
• Quality of new hires
• Recruitment cost per hire

2. Employee Onboarding

KRA: Ensuring smooth onboarding processes for new employees.
Short Description: Streamlining onboarding procedures for enhanced employee integration.

• Employee retention rates post-onboarding
• Onboarding completion time
• Feedback from new hires on onboarding experience
• Compliance with onboarding protocols

3. HR Records Management

KRA: Maintaining accurate and up-to-date employee records.
Short Description: Ensure data accuracy and HR documentation compliance.

• Accuracy of HR data entries
• Timeliness in updating records
• Reduction in record-keeping errors
• Compliance with data protection laws

4. Employee Engagement Support

KRA: Supporting initiatives that enhance employee morale and engagement.
Short Description: Facilitate engagement programs to boost team productivity.

• Employee participation rates in engagement activities
• Engagement survey results
• Frequency of engagement activities organized
• Employee retention linked to engagement

5. Training and Development Coordination

KRA: Assisting in the coordination of training sessions and skill-building programs.
Short Description: Help organize training for employee growth.

• Training attendance rates
• Training feedback scores
• Training schedule adherence
• Percentage of employees trained per quarter

6. Leave and Attendance Monitoring

KRA: Tracking employee leave and attendance data for HR processing.
Short Description: Maintain accurate leave records and reporting.

• Accuracy of attendance reports
• Leave request processing time
• Compliance with leave policy
• Reduction in absenteeism-related errors

7. HR Policy Support

KRA: Assisting in the communication and implementation of HR policies.
Short Description: Ensure employees are aware of and follow HR policies.

• Rate of policy awareness across teams
• Number of policy-related queries resolved
• Employee compliance with policies
• Accuracy and timeliness of policy documentation

8. Employee Exit Formalities

KRA: Supporting exit process and documentation for departing employees.
Short Description: Facilitate smooth offboarding and final clearance.

• Exit interview completion rate
• Clearance turnaround time
• Accuracy of full and final settlement processing
• Feedback collected from exit interviews

9. HR System Support

KRA: Assisting with HRMS updates and usage support.
Short Description: Maintain employee data and assist teams with system access.

• System update completion rates
• Number of system-related queries resolved
• Employee access accuracy
• Reduction in HRMS-related support issues

10. Internal HR Reporting

KRA: Preparing and maintaining internal HR reports and dashboards.
Short Description: Provide accurate HR data insights for decision-making.

• Accuracy of HR reports
• Timeliness of monthly reports
• Report usage in HR meetings
• Reduction in reporting errors

Real-Time Example of KRA & KPI

Employee Engagement Support

KRA: Implementing employee engagement initiatives to boost morale and productivity.

• KPI 1: Employee satisfaction survey results improved by 12%
• KPI 2: 80% participation rate in monthly HR activities
• KPI 3: 10% decrease in voluntary turnover within six months
• KPI 4: Productivity metrics increased by 15% in engaged departments

This real-world example demonstrates how strategic engagement support by an HR Support Specialist positively impacts employee satisfaction and performance metrics.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in the Human Resource Support Specialist role.