Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for Human Resources Coordinator
1. Recruitment and Selection
KRA: Overseeing the recruitment and selection process to ensure the organization attracts and hires top talent efficiently.
Short Description: Managing end-to-end recruitment activities.
- Time-to-fill for open positions
- Offer acceptance rate
- Quality of hire
- Retention rate of new hires
2. Employee Relations
KRA: Handling employee relations matters to maintain a positive work environment and resolve conflicts effectively.
Short Description: Fostering positive employee relations.
- Employee satisfaction survey scores
- Number of resolved employee grievances
- Employee engagement levels
- Turnover rate due to employee relations issues
3. Training and Development
KRA: Planning and implementing training programs to enhance employee skills and knowledge.
Short Description: Facilitating employee growth through training.
- Training participation rates
- Skills improvement post-training
- Training cost per employee
- Promotion rate of trained employees
4. Performance Management
KRA: Managing the performance appraisal process to align individual goals with organizational objectives.
Short Description: Driving performance excellence.
- Completion rate of performance reviews
- Goal achievement percentage
- Performance improvement plans implemented
- Employee satisfaction with performance feedback
5. Compliance and Legal Matters
KRA: Ensuring HR policies and practices comply with labor laws and regulations.
Short Description: Upholding legal and ethical standards.
- Number of compliance audits passed
- Legal claims filed against the organization
- Policy update timeliness
- Training completion on compliance topics
6. Compensation and Benefits Administration
KRA: Managing compensation and benefits programs to attract and retain top talent.
Short Description: Ensuring competitive rewards packages.
- Compensation competitiveness analysis results
- Benefits utilization rate
- Salary increase budget adherence
- Employee satisfaction with benefits package
7. HR Information Systems Management
KRA: Overseeing the HRIS to ensure accurate and secure employee data management.
Short Description: Optimizing HR technology solutions.
- Data accuracy percentage
- System downtime duration
- User training completion on HRIS
- Integration of HR systems with other departments
8. Diversity and Inclusion
KRA: Promoting diversity and inclusion initiatives within the organization.
Short Description: Fostering a diverse and inclusive workplace.
- Diversity hiring metrics
- Inclusion training participation rates
- Employee resource group engagement
- Perception of inclusivity in employee surveys
9. HR Analytics and Reporting
KRA: Analyzing HR data to provide insights for decision-making and strategic planning.
Short Description: Leveraging data for HR strategy.
- Turnover rate analysis by department
- Cost per hire trend analysis
- Employee performance trend reports
- ROI on HR initiatives
10. Employee Wellness and Engagement
KRA: Developing initiatives to enhance employee well-being and engagement.
Short Description: Promoting a healthy and engaged workforce.
- Employee participation in wellness programs
- Wellness program effectiveness metrics
- Employee satisfaction with work-life balance
- Employee engagement survey scores
