Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for HVAC Technician Assistant
1. Customer Service
KRA: Ensuring excellent customer service to enhance client satisfaction and loyalty.
Short Description: Deliver superior customer service for HVAC clients.
- Customer satisfaction rating
- Average response time to customer inquiries
- Number of repeat customers
- Resolution rate of customer complaints
2. HVAC System Maintenance
KRA: Conducting regular maintenance and inspections of HVAC systems to ensure optimal functionality.
Short Description: Maintain and inspect HVAC systems for efficiency.
- Percentage of completed maintenance checks
- Number of system breakdowns prevented
- Energy efficiency improvements in systems
- Compliance with maintenance schedules
3. Troubleshooting and Repairs
KRA: Diagnosing and resolving HVAC system issues promptly and accurately.
Short Description: Efficiently troubleshoot and repair HVAC systems.
- Average time to diagnose a problem
- Percentage of successful repairs
- System downtime due to repairs
- Feedback on repair quality from clients
4. Safety Compliance
KRA: Adhering to safety protocols and regulations to ensure a secure working environment.
Short Description: Maintain a safe working environment in compliance with regulations.
- Number of safety training sessions attended
- Incident rate of safety violations
- Completion of safety checklist before tasks
- Audit results on safety compliance
5. Inventory Management
KRA: Managing inventory levels efficiently to support timely repairs and maintenance.
Short Description: Ensure adequate inventory for HVAC operations.
- Inventory turnover rate
- Percentage of accurate inventory counts
- Stockout frequency
- Cost savings through optimized inventory levels
6. Training and Development
KRA: Continuously improving skills and knowledge through training programs.
Short Description: Enhance HVAC expertise through training initiatives.
- Number of training hours completed
- Skills improvement assessment results
- Application of new skills in daily tasks
- Employee feedback on training effectiveness
7. Team Collaboration
KRA: Collaborating effectively with team members to achieve common goals.
Short Description: Foster teamwork and cooperation within the HVAC team.
- Team satisfaction survey results
- Number of successful team projects completed
- Communication effectiveness within the team
- Team contribution to overall departmental goals
8. Documentation and Reporting
KRA: Maintaining accurate records and reports of HVAC activities for reference and analysis.
Short Description: Ensure comprehensive documentation of HVAC tasks.
- Accuracy of service reports
- Timeliness in report submission
- Completeness of maintenance logs
- Utilization of reports for decision-making
9. Equipment Maintenance
KRA: Ensuring the proper maintenance and care of HVAC tools and equipment.
Short Description: Maintain tools and equipment for optimal performance.
- Equipment downtime due to maintenance
- Tool calibration frequency
- Equipment lifespan extension initiatives
- Adherence to maintenance schedules
10. Continuous Improvement
KRA: Identifying areas for improvement in HVAC processes and implementing enhancements.
Short Description: Drive continuous improvement initiatives in HVAC operations.
- Number of implemented process improvements
- Reduction in operational costs through enhancements
- Employee suggestions implemented for efficiency
- Feedback on process improvements from stakeholders
