Hvac Technician Assistant KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI) for HVAC Technician Assistant

1. Customer Service

KRA: Ensuring excellent customer service to enhance client satisfaction and loyalty.

Short Description: Deliver superior customer service for HVAC clients.

• Customer satisfaction rating
• Average response time to customer inquiries
• Number of repeat customers
• Resolution rate of customer complaints

2. HVAC System Maintenance

KRA: Conducting regular maintenance and inspections of HVAC systems to ensure optimal functionality.

Short Description: Maintain and inspect HVAC systems for efficiency.

• Percentage of completed maintenance checks
• Number of system breakdowns prevented
• Energy efficiency improvements in systems
• Compliance with maintenance schedules

3. Troubleshooting and Repairs

KRA: Diagnosing and resolving HVAC system issues promptly and accurately.

Short Description: Efficiently troubleshoot and repair HVAC systems.

• Average time to diagnose a problem
• Percentage of successful repairs
• System downtime due to repairs
• Feedback on repair quality from clients

4. Safety Compliance

KRA: Adhering to safety protocols and regulations to ensure a secure working environment.

Short Description: Maintain a safe working environment in compliance with regulations.

• Number of safety training sessions attended
• Incident rate of safety violations
• Completion of safety checklist before tasks
• Audit results on safety compliance

5. Inventory Management

KRA: Managing inventory levels efficiently to support timely repairs and maintenance.

Short Description: Ensure adequate inventory for HVAC operations.

• Inventory turnover rate
• Percentage of accurate inventory counts
• Stockout frequency
• Cost savings through optimized inventory levels

6. Training and Development

KRA: Continuously improving skills and knowledge through training programs.

Short Description: Enhance HVAC expertise through training initiatives.

• Number of training hours completed
• Skills improvement assessment results
• Application of new skills in daily tasks
• Employee feedback on training effectiveness

7. Team Collaboration

KRA: Collaborating effectively with team members to achieve common goals.

Short Description: Foster teamwork and cooperation within the HVAC team.

• Team satisfaction survey results
• Number of successful team projects completed
• Communication effectiveness within the team
• Team contribution to overall departmental goals

8. Documentation and Reporting

KRA: Maintaining accurate records and reports of HVAC activities for reference and analysis.

Short Description: Ensure comprehensive documentation of HVAC tasks.

• Accuracy of service reports
• Timeliness in report submission
• Completeness of maintenance logs
• Utilization of reports for decision-making

9. Equipment Maintenance

KRA: Ensuring the proper maintenance and care of HVAC tools and equipment.

Short Description: Maintain tools and equipment for optimal performance.

• Equipment downtime due to maintenance
• Tool calibration frequency
• Equipment lifespan extension initiatives
• Adherence to maintenance schedules

10. Continuous Improvement

KRA: Identifying areas for improvement in HVAC processes and implementing enhancements.

Short Description: Drive continuous improvement initiatives in HVAC operations.

• Number of implemented process improvements
• Reduction in operational costs through enhancements
• Employee suggestions implemented for efficiency
• Feedback on process improvements from stakeholders