Hvac Technician KRA/KPI

Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)

1. Equipment Installation and Maintenance

KRA: Responsible for installing and maintaining HVAC equipment to ensure optimal performance.

Short Description: Ensuring efficient installation and maintenance of HVAC systems.

• 1. Percentage of successful equipment installations
• 2. Average time taken for equipment maintenance
• 3. Number of equipment breakdowns repaired within SLA
• 4. Customer satisfaction rating post-installation

2. Troubleshooting and Repairs

KRA: Diagnosing and resolving HVAC system issues promptly to minimize downtime.

Short Description: Efficient troubleshooting and quick resolution of HVAC problems.

• 1. Average response time to service calls
• 2. Percentage of successful repairs on the first visit
• 3. Number of repeat service calls for the same issue
• 4. Reduction in downtime due to system failures

3. Preventive Maintenance

KRA: Conducting regular preventive maintenance tasks to prevent system failures.

Short Description: Implementing proactive maintenance schedules for HVAC systems.

• 1. Adherence to preventive maintenance schedule
• 2. Identification and replacement of worn-out components
• 3. Energy efficiency improvements post-maintenance
• 4. Cost savings achieved through preventive maintenance

Real-Time Example of KRA & KPI

Real-World Example: HVAC Technician at XYZ Company

KRA: The HVAC technician at XYZ Company ensures timely equipment installations and maintenance by following a strict schedule.

• KPI 1: 95% success rate in equipment installations
• KPI 2: Average maintenance time reduced by 20%
• KPI 3: 100% customer satisfaction rating post-installation
• KPI 4: 0 equipment breakdowns reported within SLA

This proactive approach led to improved system performance, reduced downtime, and increased customer satisfaction.

Key Takeaways

• KRA defines what needs to be done, whereas KPI measures how well it is done.
• KPIs should always be SMART (Specific, Measurable, Achievable, Relevant, Time-bound).
• Regular tracking and adjustments ensure success in the HVAC Technician role.

By following this structured format with clear and measurable KPIs, HVAC Technicians can effectively track their performance and contribute to the success of their organization.