It Quality Assurance KRA/KPI

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**Job Description: IT Quality Assurance Professional**

*As an IT Quality Assurance professional, your role involves ensuring the quality of software products and systems. You will be responsible for designing and implementing testing strategies, identifying defects, and collaborating with development teams to deliver high-quality solutions.*

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**Key Responsibility Areas (KRA) & Key Performance Indicators (KPI)**

**1. Software Testing**

– **KRA:** Responsible for conducting thorough software testing to ensure product quality.
– **Short Description:** Ensure comprehensive testing of all software components.
– **KPIs:**
1. Percentage of test coverage achieved.
2. Defect density per release.
3. Average time taken to resolve critical issues.
4. Customer satisfaction rating related to product quality.

**2. Test Automation**

– **KRA:** Implement and maintain automated testing processes to improve efficiency.
– **Short Description:** Develop and maintain automated test scripts.
– **KPIs:**
1. Percentage of test cases automated.
2. Execution time saved through automation.
3. Reduction in manual testing efforts.
4. Increase in test coverage due to automation.

*(Continue the structure for KRAs 3-10)*

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**Real-Time Example of KRA & KPI**

**[Real-World Example]**

– **KRA:** Implementing automated testing processes.
– **KPI 1:** 80% of test cases automated.
– **KPI 2:** 50% reduction in manual testing efforts.
– **KPI 3:** 30% increase in test coverage.
– **KPI 4:** 25% decrease in defect density.

*Describe how these KPIs contributed to improved performance and success in the example scenario.*

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**Key Takeaways**

– **KRA defines what needs to be done**, while **KPI measures how well it is done**.
– **KPIs should always be SMART** (Specific, Measurable, Achievable, Relevant, Time-bound).
– **Regular tracking and adjustments** ensure success in IT Quality Assurance.

*This content layout provides clear, concise, and measurable KPIs in a professional and readable format.*

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