Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Janitor
1. Cleaning and Sanitization
KRA: Ensure all designated areas are cleaned thoroughly to maintain hygiene standards.
Short Description: Maintain cleanliness and sanitation in assigned areas.
- Percentage of cleaning tasks completed daily
- Average time taken to clean a specific area
- Number of sanitation complaints received
- Quality ratings from inspections
2. Waste Management
KRA: Proper disposal and management of waste materials to ensure a clean environment.
Short Description: Efficient handling of waste disposal.
- Amount of waste collected and disposed of daily
- Adherence to waste segregation guidelines
- Number of waste-related incidents
- Cost-effectiveness of waste management practices
3. Inventory Management
KRA: Maintain stock levels of cleaning supplies and equipment.
Short Description: Efficient management of cleaning inventory.
- Inventory turnover rate of cleaning supplies
- Accuracy of inventory records
- Timely replenishment of stock
- Cost efficiency in managing inventory
4. Safety Compliance
KRA: Ensure compliance with safety regulations and protocols.
Short Description: Uphold safety standards in the workplace.
- Number of safety training sessions attended
- Incident rate related to safety issues
- Adherence to safety protocols during tasks
- Completion of safety checklists
5. Floor Maintenance
KRA: Maintain cleanliness and upkeep of floors in designated areas.
Short Description: Ensure floors are clean and well-maintained.
- Frequency of floor cleaning and polishing
- Feedback on floor appearance and cleanliness
- Response time to floor maintenance requests
- Usage of appropriate cleaning techniques for different floor types
6. Equipment Maintenance
KRA: Ensure proper maintenance and functioning of cleaning equipment.
Short Description: Maintain cleaning tools and machines in working condition.
- Equipment downtime for repairs
- Adherence to equipment maintenance schedules
- Number of equipment breakdowns
- Cost of equipment maintenance and repairs
7. Environmental Sustainability
KRA: Implement environmentally friendly practices in cleaning operations.
Short Description: Promote sustainability in cleaning processes.
- Usage of eco-friendly cleaning products
- Reduction in water and energy consumption
- Implementation of recycling initiatives
- Evaluation of carbon footprint reduction efforts
8. Communication and Coordination
KRA: Maintain effective communication with team members and supervisors.
Short Description: Ensure clear communication within the cleaning team.
- Response time to communication from supervisors
- Feedback on communication effectiveness
- Number of coordination issues resolved
- Participation in team meetings and training sessions
9. Customer Satisfaction
KRA: Ensure high levels of customer satisfaction with cleaning services.
Short Description: Meet customer expectations and preferences.
- Customer feedback ratings on cleanliness
- Number of customer complaints resolved
- Response time to customer service requests
- Repeat customer rate for cleaning services
10. Continuous Improvement
KRA: Strive for continuous improvement in cleaning processes and efficiency.
Short Description: Identify and implement enhancements in cleaning practices.
- Number of process improvement suggestions implemented
- Time saved through process optimization
- Training hours devoted to skill enhancement
- Percentage increase in cleaning efficiency
