Janitor KRA/KPI

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) for Janitor

1. Cleaning and Sanitization

KRA: Ensure all designated areas are cleaned thoroughly to maintain hygiene standards.

Short Description: Maintain cleanliness and sanitation in assigned areas.

• Percentage of cleaning tasks completed daily
• Average time taken to clean a specific area
• Number of sanitation complaints received
• Quality ratings from inspections

2. Waste Management

KRA: Proper disposal and management of waste materials to ensure a clean environment.

Short Description: Efficient handling of waste disposal.

• Amount of waste collected and disposed of daily
• Adherence to waste segregation guidelines
• Number of waste-related incidents
• Cost-effectiveness of waste management practices

3. Inventory Management

KRA: Maintain stock levels of cleaning supplies and equipment.

Short Description: Efficient management of cleaning inventory.

• Inventory turnover rate of cleaning supplies
• Accuracy of inventory records
• Timely replenishment of stock
• Cost efficiency in managing inventory

4. Safety Compliance

KRA: Ensure compliance with safety regulations and protocols.

Short Description: Uphold safety standards in the workplace.

• Number of safety training sessions attended
• Incident rate related to safety issues
• Adherence to safety protocols during tasks
• Completion of safety checklists

5. Floor Maintenance

KRA: Maintain cleanliness and upkeep of floors in designated areas.

Short Description: Ensure floors are clean and well-maintained.

• Frequency of floor cleaning and polishing
• Feedback on floor appearance and cleanliness
• Response time to floor maintenance requests
• Usage of appropriate cleaning techniques for different floor types

6. Equipment Maintenance

KRA: Ensure proper maintenance and functioning of cleaning equipment.

Short Description: Maintain cleaning tools and machines in working condition.

• Equipment downtime for repairs
• Adherence to equipment maintenance schedules
• Number of equipment breakdowns
• Cost of equipment maintenance and repairs

7. Environmental Sustainability

KRA: Implement environmentally friendly practices in cleaning operations.

Short Description: Promote sustainability in cleaning processes.

• Usage of eco-friendly cleaning products
• Reduction in water and energy consumption
• Implementation of recycling initiatives
• Evaluation of carbon footprint reduction efforts

8. Communication and Coordination

KRA: Maintain effective communication with team members and supervisors.

Short Description: Ensure clear communication within the cleaning team.

• Response time to communication from supervisors
• Feedback on communication effectiveness
• Number of coordination issues resolved
• Participation in team meetings and training sessions

9. Customer Satisfaction

KRA: Ensure high levels of customer satisfaction with cleaning services.

Short Description: Meet customer expectations and preferences.

• Customer feedback ratings on cleanliness
• Number of customer complaints resolved
• Response time to customer service requests
• Repeat customer rate for cleaning services

10. Continuous Improvement

KRA: Strive for continuous improvement in cleaning processes and efficiency.

Short Description: Identify and implement enhancements in cleaning practices.

• Number of process improvement suggestions implemented
• Time saved through process optimization
• Training hours devoted to skill enhancement
• Percentage increase in cleaning efficiency